Int Semi Voice Travel Process @Pune Sal Upto Rs 4.50 LPA Call_Areesha

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING BPO MNCs - INTERNATIONAL TRAVEL SEMI VOICE ROLE.
:

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS

International Voice/ Blended Process( Viman Nagar )

NEED EXCELLENT COMMUNICATIONELIGIBLE-

GRADUATES/UNDERGRADUATES

MINIMUM 6 MONTHS OF INTERNATIONAL BPO EXP REQUIRED

SALARY UPTO RS 4.20 LPA (6months exp)

Upto Rs 4.50 LPA (1 Year Int BPO exp)

5 DAYS WORKING /// 2 WEEK OFFS.

ROLES AND RESPONSIBILITIES

• Customer Interaction:
• Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.
• Issue Resolution:
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
• Quality Assurance Compliance:
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure meet internal quality and performance metrics
• Performance Metrics:
• Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).

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• Continuously work towards improving personal and team performance through self-assessment and feedback.
• Handling Difficult Situations:
• Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
• Offer empathetic solutions, ensuring a positive customer experience despite challenges.
• Customer Relationship Building:
• Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

For Scheduling Telephonic interview rounds....Call or Whatsapp on below mentioned No

Areesha : 9628373763

Yagyanhsi : 9821182648

Simran : 9821182647

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES