Customer Partner | BFSI

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl Were looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, youll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

As a Customer Partner, you will be instrumental in identifying and nurturing business opportunities within the Banking & Financial Services sector. Your role will involve:

• Engaging with key stakeholders to understand their strategic goals and align Kyndryls offerings with their business objectives.
• Collaborating with cross-functional teams to develop and implement solutions that enhance client capabilities and drive digital transformation.
• Leading customer engagements, from initial contact through to solution delivery and post-implementation support.
• Maintaining a deep understanding of industry trends, regulatory changes, and the competitive landscape to position Kyndryl as a thought leader and trusted advisor.
• Contributing to the development of strategic account plans, ensuring alignment with client needs and Kyndryls business goals.

But this position is about more than just maintaining the status quo. As an Account Management Partner, youll be at the forefront of driving proactive account growth. Youll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.
You wont just be a cog in the machine youll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryls most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, youll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.
Collaboration is key, and as an Account Management Partner, youll work closely with other sales team members to ensure a seamless account management process. Together, youll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.
Not only will you lead one or more Portfolio or Strategic accounts, but youll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, youll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.
Youre not just an expert in our industry-youre an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, youll continuously provide innovative solutions that position Kyndryl as a leader in the market.
As an owner of the account P&L, youll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and youll go above and beyond to ensure account compliance and maintain a stellar reputation.
If youre ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management - then we cant wait to meet you. Join our team and lets make remarkable things happen together.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Youre good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, youre open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
.12+ years experience running account P&L
.Deep knowledge of business and technology trends and industry best practices
.7-8 years of experience managing sales process end-to-end
.Proven experience with revenue growth, cost, profitability, trends, and risks
.Open minded and empathetic approach in relationships with customers
Preferred Skills and Experience
.Bachelors degree or Masters degree
.Sales experience in technical solutions

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. Thats The Kyndryl Way.

What You Can Expect

Your career with us isnt just a job-its an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, youll dive into impactful work that powers the systems our customers rely on every day. You wont just contribute-youll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
Were here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, youll have everything you need to thrive and evolve. Youll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, youll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and were committed to helping you do just that. Ready to make an impact Join us and help shape whats next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contacts Kyndryl email address.