Sr. Lead Cloud Product Management And Customer Success

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

• Serve as thevoice of the customerfor cloud platform products and services
• Define and executeproduct strategy, roadmaps, and adoption plansfor enterprise cloud platforms
• Collaborate with Cloud Architects, Platform Engineers, and DevOps teams to ensure product offerings meet customer needs
• Drivecustomer success initiatives, including onboarding, enablement, and adoption of automation, IaC, and DevOps practices
• Gather and prioritize customer requirements, translating them into actionable enhancements or new capabilities
• Develop success metrics, KPIs, and reporting to measure product impact and customer outcomes
• Partner with marketing, sales, and support teams to communicate product value and best practices
• Identify trends, challenges, and opportunities to improve platform usability, scalability, and reliability
• Provide insights to guide enterprise cloud strategy, landing zones, and platform engineering decisions

Who You Are

Required Skills:

• Strong understanding ofcloud platforms(Azure, AWS, GCP) and enterprise cloud architecture
• Knowledge ofDevOps principles, CI/CD, and Infrastructure as Code (Terraform, Ansible)
• Experience inproduct management or customer success rolesin technology or cloud domains
• Ability to translatetechnical concepts into business valuefor customers and stakeholders
• Strong analytical, communication, and problem-solving skills
• Experience working with enterprise clients in complex or regulated environments

Preferred Qualifications:

• Bachelors or Masters degree in Computer Science, Engineering, Business, or related field
• 10+ years of experience in cloud product management, technical customer success, or platform consulting

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• Familiarity with multi-cloud environments and enterprise-scale deployments
• Knowledge of cloud governance, security, and compliance frameworks
• Experience working with cross-functional teams including engineering, architecture, sales, and customer support
• Relevant certifications (AWS, Azure, GCP, DevOps, or Product Management)

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. Thats The Kyndryl Way.

What You Can Expect

Your career with us isnt just a job-its an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, youll dive into impactful work that powers the systems our customers rely on every day. You wont just contribute-youll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
Were here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, youll have everything you need to thrive and evolve. Youll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, youll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and were committed to helping you do just that. Ready to make an impact Join us and help shape whats next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contacts Kyndryl email address.