AMS Support Analyst , HR Systems

Job Title : AMS Support Analyst , HR Systems

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering

high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to

organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence,

empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Introduction

About the Role

The HR systems team is a fast-growing team meant to support day to day activities of Payroll and HR practitioners within our Canadian and US operations. This role is responsible for providing technical support and troubleshooting assistance for the Dayforce Time and Payroll modules.

Your Responsibilities

• Provide support for Dayforce Payroll and Time & Attendance inquiries, ensuring timely resolution or escalation

• Assist with system configurations, testing, and validation of Payroll and Time & Attendance modules

• Analyze and resolve system issues or enhancement requests

• Assist in developing and maintaining user guides, FAQs, and documentation for system processes

• Respond to tickets and user queries with professionalism, ensuring clear communication and follow-up • Support training sessions

Who we are looking for

• We are seeking a motivated Dayforce Support Analyst to join our HRIS support team with a focus on Payroll & Time & Attendance in Dayforce, complemented by foundational knowledge of payroll processes and employee life cycles.

In this role you will provide

• Frontline support

• Troubleshoot user issues

• Perform configurations under guidance

Your preferred qualifications

• Education: Diploma or Bachelors degree in Human Resources, Business Administration, IT, or related field

• Experience: 1-2 years in an HR, payroll, or systems support role; Dayforce experience preferred

• Knowledge: o Basic understanding of payroll processes and calculations o Familiarity with Dayforce Payroll and Time & Attendance systems o Experience with HRIS system configurations

• Technical Skills: o Proficiency in Microsoft Suite applications, mainly Excel o Ability and eagerness to learn system configurations

• Soft Skills: o Strong analytical and problem-solving skills o Effective and professional communication and customer service abilities o Detail-oriented with a proactive approach to learning and issue resolution o Ability to work collaboratively within a team environment

Disclaimer:

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual

orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or

any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals

with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications,

merit, and business need.

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy

regarding requests for reasonable accommodation applies to all aspects of employment, including the

application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Medical, dental, vision

401k

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client

SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crains Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan