Front Office Associate(GSA)- HYVE HOTEL, Siliguri

GUEST SERVICE ASSOCIATE Front Office (Receptionist)

Key Responsibilities:

Guest Interaction: Greet and welcome guests with a warm and professional demeanor. Handle check-ins, check-outs, and reservation management efficiently.

Information Support: Provide guests with accurate information about HYVE services, room features, and local attractions. Offer concierge services such as travel arrangements and recommendations.

Complaint Resolution:

Cash and Record Management: Handle billing, process payments (cash, cards, or other methods), and maintain accurate records in the hotel property management system.

Coordination: Collaborate with housekeeping, maintenance, and other departments to meet guest requests and ensure a seamless stay experience.

Reporting: Prepare daily reports on occupancy, revenue, and any significant guest interactions for the management team.

Qualifications:

Proficiency in hotel management software (e.g., Opera, IDS).

Excellent communication skills in English and local languages.

Strong customer service mindset and ability to work under pressure.

Salary & Benefits

Salary - Rs. 2,10,000 /- P.A

Benefits & Perks

• As per Industry standards