Head Of Operations - Staffing

Purpose of the Role

1. Responsible for new customer acquisition and management of all activities for staffing solutions to achieve the business targets and ensure timely and quality deliverables to customers and ensure customer satisfaction
2. Responsible for involvement and completion of TEI initiatives by self and team members.

Responsibilities and Accountabilities

1. Responsible for the achievement of business revenue and profit targets from existing customers and for acquiring new customers
2. 
   Administering annual Performance appraisal for all employees.
3. Responsible for designing and defining the operational processes and ensuring adherence to the defined processes
4. Responsible for continual improvement in the processes, and establishing and implementing the SOPs
5. Develop and implement workforce planning strategies to align staffing levels with business needs
6. Responsible for providing timely technical support to the business development team to acquire new customers
7. Ensure the customer requirements are captured and delivered within the timeline and budget in coordination with the finance team
8. Responsible for developing and maintaining rapport with existing customers, to enhance customer relationship
9. Responsible for timely customer satisfaction and service delivery
10. Ensure full availability of workforce management

    Looking to get Placed? Try our Placement Guarantee Plan

    Get Hired
11. Ensure a high level of employee attendance, fostering a reliable and consistent workforce presence.
12. Implement strategies to significantly lower employee attrition
13. Oversee the timely submission of invoices, and on-time payment collection as per SLA
14. To comply with the needs of the company, and to take on any other work allocated by your supervisor.