Executive - Retail Audit

Managing Retail Operations Compliance

• Timely evaluation of stores to ensure discipline and adherence to operational standards & compliance towards:
• Inventory Management (SVI) including FOC’s & Testers
• Backstore management
• Delivery Compliance (GIT, IST, WH, Damages, Trading / Non-Trading)
• Product merchandising & display standards (hard / soft tags)
• Store IT assets (asset tracker management)
• CCTV compliance, Security checks process (people, customer, trash, etc.)
• Customer Service, Health & Safety, Complaints Mngt.
• Loyalty Program, Returns, Refunds & Exchange. C&C, SCO
• Financial documents, Safe & Key Mngt, Staff lockers & checks
• 
  Timely completion and action plan on SLAP

Inventory Management

• Ensure calendar plans are timely signed off to conduct schedule physical inventory counts
• Compliance to Stock Count process with follow-up action plans for improvement
• Compliance checks on documents of records (stock count reports)

Financial Accuracy

• Verify sales data, review financial records, and ensure accurate recording of financial transactions.
• Compliance checks on Safe & Keys, Cash & Non-cash mngt, Foreign Currency Mngt, GV’s, Manual Bill Books, employee Passports, Trade Licence, Commercial License, Work Permits
• Till / Float management compliance, Petty Cash management compliance
• Returns & Refunds compliance.

• Assess in-store security measures & safety protocols
• Regulatory compliance to prevent loss and fraud
• Compliance checks on Health & Safety, Fire Warden, First Aiders & Food Safety champion readiness
• Compliance checks on CCTV, EAS, Footfall Counters, Sensors, Safe Exits.

People Metrics

• Staff awareness on GSOP, HR Policies, Safety Compliance
• Employee Passport & EID management
• User login ID credentials compliance (cash / ops)
• Goals / KPI’s management
• Compliance to FZE guidelines