Laptop Service Engineer Cardlevel / Chiplevel

We are looking for a skilled and reliable Laptop Service Engineer (Card Level / Chiplevel )to join our team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining laptops and related components to ensure top-notch performance. This role requires technical expertise, problem-solving abilities, and attention to detail.Key Responsibilities:

1. Laptop Diagnosis & Repair:
• Diagnose hardware and software issues with laptops (HP, Dell, Lenovo, Acer, Apple, Asus, etc.).
• Repair or replace faulty laptop parts, including screens, motherboards, batteries, keyboards, etc.
• Perform OS installations, software updates, and system recovery.
2. Technical Support:
• Provide on-site and remote support to customers, ensuring timely resolution of service requests.
• Communicate effectively with customers about technical issues and repair processes.
3. Preventive Maintenance:
• Conduct regular maintenance checks on laptops, ensuring optimal performance and longevity.
• Perform cleaning, software updates, and hardware diagnostics as part of regular servicing.
4. 
   Documentation & Reporting:
• Maintain detailed service records for each laptop, including issues faced, parts replaced, and repairs completed.
• Report any inventory needs or spare part requirements to the inventory manager.
5. Customer Satisfaction:
• Ensure a high level of customer satisfaction by providing professional and efficient service.
• Follow up with customers to ensure that the issue has been resolved to their satisfaction.

• Technical Knowledge:
• Strong knowledge of laptop hardware, operating systems (Windows, macOS, Linux), and software.
• Hands-on experience with common laptop brands and components.
• Problem-Solving:
• Ability to troubleshoot hardware, software, and networking issues.
• Time Management:

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• Ability to prioritize and manage multiple repair requests efficiently.
• Communication Skills:
• Good verbal and written communication skills for customer interaction.
• Attention to Detail:
• Ability to provide accurate diagnoses and repairs with high attention to detail.
• Education: Diploma or degree in Electronics, Computer Science, or related field (preferred).
• Experience: Minimum of 2-3 years of experience in laptop servicing and repair.

Salary:Competitive, based on experience.Why Join Us?

• Work with a leading laptop retail and service company.
• Opportunity to grow and enhance your technical skills in a dynamic environment.