85+ Applicants
Posted: 7 months ago
2-6 years
Karnataka
Work from Office
Posted: 7 months ago
|
Applicants: 85+
Job Description
Similar Jobs
Please verify your account first!
Send OTP
Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- As an energetic and detail-oriented individual working for Laundryheap's overseas office in Bengaluru, India, you will play a crucial role in managing key partnerships and ensuring operational excellence across different time zones. Your responsibilities will include:
- Acting as a primary operations contact for key partnerships
- Managing end-to-end order operations in line with partner agreements and process guidelines
- Proactively sharing updates with external stakeholders, addressing changes, and resolving issues promptly
- Providing accurate and timely responses through all communication channels, including email, live chat, and partner platforms
- Resolving partner or customer complaints effectively and escalating issues when necessary
- Driving and achieving KPIs related to client satisfaction, partner performance, and operational excellence
- Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders
- Excellent communication skills in English (written and verbal)
- Proven experience in a client-facing role such as partnerships, account management, or customer success
- Strong organizational and analytical skills with attention to detail
- Familiarity with customer service tools (e.g., Intercom, Zendesk, or similar)
- Ability to balance multiple client accounts/projects in a fast-paced environment
- Relationship-driven, empathetic, and able to build trust with diverse stakeholders
- Strong problem-solving abilities with a proactive "can-do" attitude
- Comfortable working cross-functionally to deliver client outcomes
Looking to get Placed? Try our Placement Guarantee Plan
- 2-5 years" experience in client operations or customer success roles
- Background in high-growth companies, tech start-ups, or service-oriented industries
- Proven success in managing B2B or B2C client relationships
- Experience in improving processes to enhance partner and customer satisfaction
- An analytical mindset with the ability to turn data into insights
- Flexible, adaptable, and able to thrive in dynamic, evolving environments
- Highly motivated, empathetic, and eager to contribute to both client and company growth
Your work schedule will consist of a 9-hour shift (8 working hours) for 5 days a week with 2 week-offs based on a rotational shift pattern, including night shifts. This is an office-based role that offers the opportunity to work with ambitious, proactive individuals who have a can-do attitude and are confident decision-makers. If you believe you fit this description, we encourage you to apply and join the International Laundryheap Team today!,
Skills
OperationsCustomer SatisfactionCustomer ServiceCustomer SupportOrder ManagementExcellent Communication Skills In EnglishSuccess In Managing B2BB2C Client RelationshipsOrganisationalRelationshipbuilding SkillsAnalytical MindsetClientfacing Role ExperienceCustomer Success RolesMotivationExperience In Client OperationsAnalytical SkillsTech StartupsFamiliarity With Customer Service ToolsBackground In Highgrowth CompaniesFlexibilityEagerness To ContributeAdaptabilityProblemsolving AbilitiesIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Oct 25, 12:44 PM IST
Similar Jobs
View All
Loading...
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
