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Job Description
What Youll Do
Seamless Onboarding & Adoption
- Facilitate smooth transitions from implementation to ongoing use by working closely with the implementation team and customers.
- Keep a pulse on account readiness and milestones to ensure customers get the most from our solutions.
- Track product usage and user engagement to identify areas where customers might need extra support or training.
- Organize targeted training sessions and collaborate with senior stakeholders to promote deeper product adoption.
- Develop and maintain customer health metrics to proactively spot potential risks.
- Take ownership of mitigation strategies to address issues before they escalate.
- Monitor account activity and service usage to catch early warning signs.
- Regularly connect with users and decision-makers to gather feedback and improve their experience.
- Work with Product and Operations teams to channel this feedback into meaningful improvements.
- Help create success stories that highlight customer achievements.
- Compile data, insights, and recommendations to support monthly/quarterly business reviews.
- Act as the bridge between customers and internal teams to ensure prompt resolution of concerns.
- Monitor service levels and ensure compliance with agreed timelines.
- Bachelors degree or equivalent professional experience in software or related industries.
- 1-2 years of experience in customer success, project management, or account management, ideally with SaaS or enterprise software.
- Comfortable working with technical teams and understanding software implementations.
- Strong communicator, able to engage with all levels within customer organizations.
- Organized multitasker who thrives in a fast-paced, collaborative environment.
Skills
Account ManagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
LeadSquared is a pioneering force in the cloud-based sales execution and marketing automation space, offering robust solutions designed to streamline operations and accelerate the revenue growth of businesses across various sectors. At the core of LeadSquared's mission is the empowerment of sales and marketing professionals, ensuring they have the tools and insights needed to convert leads into lasting customer relationships. LeadSquared Careers reflect the company's dedication to innovation, excellence, and customer success, offering a vibrant and nurturing environment for talent to thrive. With a commitment to leveraging the latest technologies and a culture that values creativity and collaborative problem-solving, LeadSquared is shaping the future of how businesses engage with their customers.
Important dates & deadlines?
Application Deadline
21 Nov 25, 02:24 PM IST
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Customer Success- SMB/Mid Market
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