Job Description
We are looking for a Lead Product Support professional to drive customer issue resolution, mentor support teams, and collaborate closely with product and engineering stakeholders to deliver an exceptional customer experience.
Key Responsibilities
- Lead and manage a team of product support engineers handling enterprise customer issues
- Own critical escalations and ensure timely resolution within SLA timelines
- Troubleshoot complex product, API, webhook, and integration-related issues
- Collaborate with Product and Engineering teams on bug resolution and product improvements
- Drive support process improvements, documentation, knowledge management, and operational excellence
- Support onboarding, customer training, and adoption initiatives
- Monitor team performance, coach team members, and ensure high customer satisfaction
- 4+ years of experience in SaaS product/technical support with team handling experience
- Proven experience managing enterprise customer escalations
- Strong troubleshooting, stakeholder management, and communication skills
- Hands-on understanding of APIs, Webhooks, Connectors, and integrations
- Experience working in fast-paced SaaS/product environments
- Comfortable working in rotational/24x7 support environments
Looking to get Placed? Try our Placement Guarantee Plan
- Technical exposure to PHP, Java, or Python
- Experience with CRM or marketing automation platforms
- Ability to build sample scripts, workflows, or POCs
- Strong analytical and people management skills
Skills
Technical SupportCustomer SatisfactionProduct SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
LeadSquared is a pioneering force in the cloud-based sales execution and marketing automation space, offering robust solutions designed to streamline operations and accelerate the revenue growth of businesses across various sectors. At the core of LeadSquared's mission is the empowerment of sales and marketing professionals, ensuring they have the tools and insights needed to convert leads into lasting customer relationships. LeadSquared Careers reflect the company's dedication to innovation, excellence, and customer success, offering a vibrant and nurturing environment for talent to thrive. With a commitment to leveraging the latest technologies and a culture that values creativity and collaborative problem-solving, LeadSquared is shaping the future of how businesses engage with their customers.
Important dates & deadlines?
Application Deadline
22 Jul 26, 05:28 PM IST
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Lead - Product Support
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