Job Description
Reporting to– Area Operations Manager
About Lenskart
With a mission to give India a vision, Lenskart.com is Indias fastest growing eyewear company. Lenskarts products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.
About The Role
A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.
Responsibilities
Customer focus: Driving Net Promoter Score ( NPS )
- Greeting customers when they enter store and coaching the team to do the same
- Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
- Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
- Striving to have long lasting and fruitful relationships with each of our customers
- Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
- Developing a culture of high sales performance expectations, i.e. Sales Leadership
- Motivating and inspiring the field team to drive for results
- Assessing field capability and establish performance priorities at group level
- Assisting in recruiting and selecting high potential staff
- Providing effective on-the-job training and guidance to team members making use of company training modules
- Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
- Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
- Understanding the reasons for attrition and taking measures to control it
- Monitoring cash reconciliation to ensure there is no mismatch of store funds
- Ensuring availability of required merchandise and services
- Conducting stocktakes regularly
- Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
- Performing the necessary quality checks for the new products
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- Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer
- Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
- Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
- Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
- Updating colleagues on business performance, new initiatives and other important issues
- Scheduling the teams shift timings to meet the stores business needs and demands
- Ensuring staffing levels are adequate to effectively operate the store
- Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Skills
SalesCustomer ExperienceCustomer SatisfactionIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Lenskart is a pioneering eyewear brand that has redefined the way people shop for glasses online in India. Established in 2010, Lenskart offers a diverse range of eyewear products, from stylish frames to prescription lenses and sunglasses. With a mission to make eyewear accessible and affordable for all, Lenskart combines innovative technology with fashion-forward designs, providing customers with a seamless shopping experience. From virtual try-ons to home trials, Lenskart leverages cutting-edge tools to ensure customers find the perfect pair of glasses. With a commitment to quality, affordability, and customer satisfaction, Lenskart continues to be the preferred destination for eyewear enthusiasts across the country.
Important dates & deadlines?
Application Deadline
28 Jun 26, 04:32 PM IST
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