Lenskart - Area Operations Manager

About the Role
We are looking for a high-impact Area Operations Manager (AOM) to drive operational excellence across multiple territories. The role requires a strong blend of analytical thinking, team leadership, and execution rigor to manage large teams and deliver business outcomes in a dynamic, fast-paced environment.
Key Responsibilities
1. Operations & Execution
- Own end-to-end operations for assigned geography / multiple territories
- Drive performance metrics, productivity, and operational efficiency
- Ensure consistent execution of processes, SOPs, and business standards

- Manage multiple priorities and deliver results under tight timelines
2. Team Leadership
- Lead, manage, and scale large field teams (50-150 members)
- Build high-performance teams through coaching, mentoring, and structured reviews
- Drive accountability and ownership across team members
3. Business Ownership
- Take complete ownership of regional business goals and P&L-linked metrics
- Identify growth opportunities and implement scalable solutions
- Ensure strong customer experience and service delivery
4. Stakeholder Management
- Collaborate with cross-functional teams (Marketing, Supply Chain, Finance, etc.)
- Manage internal and external stakeholders effectively
- Ensure seamless coordination across functions to drive outcomes
5. Problem Solving & Decision Making
- Analyze business data to identify trends, gaps, and improvement areas
- Make data-driven decisions in ambiguous and dynamic environments
- Solve operational challenges with structured problem-solving approaches