Lenskart - Assistant General Manager - Online & Global Business Lead

AGM - Online & Global Business Lead (7-10 yrs)
Key Responsibilities:
1.Business & P&L Management
- Own and manage the complete P&L for the online/global business vertical.
- Drive revenue growth, profitability, and sustainable business expansion across international markets.
- Develop annual operating plans, budgets, forecasts, and growth strategies.
- Monitor key business metrics and implement corrective actions to achieve financial targets.
- Drive NPS improvement and solve key consumer Issues.
- Improve product margin Year on Year with deciding the right pricing strategy.
- Devise strategy to improve market share in India, UAE, KSA, SG and TH.
2.Global Business Strategy
- Define and execute the global online and offline business strategy aligned with organizational objectives.
- Identify new market opportunities, customer segments, and digital growth channels.
- Lead marketplace expansion across regions including Middle East, South Asia and other strategic markets.

- Optimize pricing, product assortment, and customer acquisition strategies globally.
- Improve App & Web product Journey.
- Lead Performance marketing and drive best Roas optimisation for the category.
- Drive Store level targets and key strategies for the region.
- Plan and execute Learning and Skill building activity in the specific region to improve consumer interaction and target delivery.
3.Digital Sales & Growth
- Drive online sales through D2C platforms, marketplaces, and partner ecosystems.
- Lead performance marketing initiatives including SEO, SEM, affiliate marketing, CRM, and social commerce.
- Improve customer acquisition, retention, and lifetime value through data-driven strategies.
- Ensure strong conversion rates and superior customer experience across digital touchpoints.
4.Operations & Cross-functional Leadership
- Collaborate with product, supply chain, technology, finance, and customer support teams to ensure seamless business execution.
- Lead and mentor global business teams to build a high-performance culture.
- Drive operational excellence, automation, and process optimization initiatives.
- Manage relationships with external partners, agencies, and marketplace platforms.
5.Analytics & Reporting
- Leverage analytics and business intelligence tools to drive decision-making.
- Track KPIs related to sales, profitability, customer behavior, and operational efficiency.
- Present business performance updates and strategic recommendations to senior leadership.
- Track Fill rate, Stock out and order to delivery timeline for orders.
Key Skills
- P&L Management
- Global E-commerce Strategy
- Digital Transformation
- Business Growth & Expansion
- Marketplace Management
- Performance Marketing
- Revenue Optimization
- Team Leadership
- Strategic Planning
- Customer Experience Management
- Data Analytics & Reporting