Lenskart - Program Manager

Program Manager (5-8 yrs)

About the Role:

The responsibilities of the Program Manager would be as follows:
- Plan and execute multiple projects, collaborating cross functionally/geographically.
- Design and develop processes to simplify operations and improve customer experience.
- Develop metrics and mechanisms to improve efficiencies and customer experience.
- Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders.
- Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design.
- Five plus years of project management experience in a reputed multinational organization.
- Self-driven person who thrives in an ambiguous environment.
- Analytical thinker with structured problem solving skills.
- Process design and process improvement capabilities.
- Demonstrated ability to logically influence peers, stakeholders and senior leaders.
- Result oriented with strong planning and execution skills.
- Exceptionally strong written and verbal communication skills.
- Sound judgment and flexibility in balancing multiple programs to meet tight deadlines.
Basic Qualifications:
- 3+ years of program or project management experience.
- 3+ years of working cross functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications:
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.