Application Support Engineer AP

What is special about Lighthouse
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.
Whats unique about this role
H5 Asia Pacific (H5AP) is a wholly owned subsidiary of H5 US. H5 US is wholly owned subsidiary of Lighthouse Global and the combined entities are now the leading provider of e-discovery services, technology-assisted review as well as case preparation support, digital forensics and information governance. Our India operations started in June 2006.
Lighthouse Global is headquartered in Seattle and has additional offices in New York, Chicago, Phoenix and San Francisco across the USA. Additionally, there are offices in London (UK), Zurich (Switzerland) and Mumbai as well as Bengaluru (India).
Quick Fact: eDiscovery isa multi-billion-dollar industry with considerable potential for global growth.
We have an immediate opening for an Application Support Engineer who has experience supporting complex database applications and their associated infrastructure. As a member of our Application Support Team, you will help support our innovative technology stack that includes industry leading applications (Relativity, Rel One , Nuix) and our own internally developed analytics and AI tools.
If you enjoy an entrepreneurial environment where your opinion counts, this is for you.
What will this person do

• Respond to user problems and questions regarding functionality, operations, input/output, and general operating procedures for applications
• Troubleshoot system related problems; coordinate with relevant System Administrators regarding user support and problem resolution
• Produces and maintains a variety of reports and/or queries as required and/or requested
• Provide internal and external client support to our tools and applications
  
• Installation, configuration and patching of internal tools with support from our engineering department
• Analyze, develop and maintain documentation including FAQs, Knowledge Base articles, troubleshooting guides and Standard Operating Procedure (SOP)
• Configuration management including allocation of VMs, storage, memory, etc. to environments
• Troubleshoot to resolution performance and stability issues within live environments
  

Bring your passion and together we will shine. It would also be great if you have the following:

• BS in Computer Science or equivalent is preferred
• Administrative experience supporting Relativity preferred
• Relativity Infrastructure Certification a plus
• Working on Rel One / Cloud experience is preferred
• Experience in eDiscovery domains Is most preferred .
• Administrative experience supporting Nuix preferred
• Working Knowledge on Unix/linux commands is preferred.
• 2 to 3+ years of experience supporting complex software preferred

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  Working knowledge of SQL Server, SQL Server Management Studio, and Microsoft development tools, etc.
• Ability to read source code, log files, and correlate errors reported in logs with source code
• Ability to profile and monitor network, disk, SQL Server and other infrastructure components
• Willingness to work flexible hours to help support the demands of our eDiscovery business
• Readiness to work across partial US hours during training
• Excellent communication and interpersonal skills.
• Prior Scripting experience a plus using PowerShell or Python
• Looking for candidate preferring to work from Bangalore location. Currently in hybrid model
  

Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
  

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients and our people do what they do bestshine.