Associate Director, Managed Review -AP

What is special about Lighthouse
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
Whats unique about this role
The Lighthouse Associate Director, Managed Review AP is responsible for onsite leadership of Lighthouses Managed Review function in India and driving collaboration with the broader Lighthouse Managed Review leadership team. Responsibilities include providing leadership and guidance to Review Managers in delivery of Lighthouse Managed Review in India. This role is accountable for performance and results delivered by Lighthouse India Managed Review. The Associate Director will support the sales team, engage in client discussions, and collaborate with Lighthouse teams to provide optimized client solutions.
This is a dynamic leadership role advancing Lighthouses tech-forward approach enabling our clients to drastically reduce spending on linear document review. You will gain exposure to Lighthouses market-disruptive technologies, collaborate with internal stakeholders, execute across client industries, and engage in marketplace activities.
What will this person do

• Monitor Managed Review India projects to establish priorities and ensure all client objectives are met.
• Ensure effective collaboration with Lighthouse US and EMEA Managed Review, Client Services, and other Lighthouse delivery teams.
• Assist in ongoing assessment of revenue and service level metrics.
• Drive best practices within Lighthouse Managed Review
• Working with Lighthouse Managed Review leadership, create an organizational strategy for successful implementation of enterprise-level work.
• Participate in sales support and client relationship activities, including client pitches, business reviews, and coordination of onsite visits.
• Develop and maintain a high performing team, departmental processes, and recommendations on the infrastructure necessary to support service delivery and enable scalable growth.
  
• Provide vision, leadership, direction, and coaching to ensure continuous and successful employee development.
• Drive continual identification, development and implementation of delivery improvements focused on technology, people, and process.
• Manage the Lighthouse Managed Review India department, including 1:1s, performance reviews, reporting, administration, training, and mentorship, and providing continuous feedback.
• Perform other related duties as assigned.
  

Bring your passion and together we will shine. It would also be great if you had the following:

• Eight+ years of experience leading a large-scale managed document review delivery team.
• Bachelors or Masters degree in law
• Eight+ years of experience providing sales support or overseeing managed review client relationships (experience coordinating and leading client onsite meetings preferred)
• Experience overseeing delivery of managed review for complex financial services and pharmaceutical clients strongly preferred.
• Excellent eDiscovery subject-matter communication and exceptional customer service demeanor
• Experience with monitoring and analyzing productivity, utilization and financial metrics preferred.
• Ability to work effectively internally and with clients.

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• Excellent organizational, planning, prioritization, and problem-solving skills
• Mindset to positively contribute to meeting financial targets and other Managed Revie KPIs
• Ability to multitask, prioritize and organize under pressure.
• Working knowledge of eDiscovery technology, including Relativity and other Lighthouse Review technologies
  

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
  

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.
This role will be eligible to participate in an annual bonus or incentive program.
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do bestshine.
This position will work for and be employed by Lighthouses India subsidiary, which is an independent company located in India.