Customer Solutions Engineer

Key Role & Responsibilities

• Understand market requirements, keep track of projects and engage with customers to develop the opportunity
• Carry out thorough assessment of received inquiry / ITB and develop winning bid strategy in line with evaluation criteria
• Manage & coordinate the decision making to quote
• Prepare and submit technical & commercial offers to customers within assigned time and allocated budget conducting all important proposal activities
• Follow globally aligned sales processes, maintaining Salesforce records
• Participate in technical & commercial evaluation with customers and convert the proposal into a successful project award
• Participate and present Linde offerings in various conferences, gather business intelligence, market trends

Technical/Subject Knowledge required:

• Knowledge of Lindes products & technology portfolio
  
• Basic understanding of plant Control systems and advance automation products
• Thorough understanding in Advanced Operations solutions available in the market
• Basic knowledge of functioning of Business development and sales function
• Thorough understanding of customer requirements in the form of ITB/ RFQ
• Understanding of inputs and outputs of various Engineering functions in the solutions development / proposal development stage
• Prior experience in Sales / Project management in similar functional area (e.g. Advanced Process Control) would be an added advantage

Skill Sets:

• Can do attitude
• Excellent communication and presentation skills
• Coordination skills
• Familiarity with pre-qualification and tendering procedures of local and international clients/PMCs

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• Basic contract and commercial skills
• Strong analytical and negotiation skills
• High level of customer focus
• Tech savvy Use of AI and digital tools in managing the day to day business

Software tools & technology:

• MS Office, Outlook, Teams, Co-pilot
• Optional: GDMS (Documentum), Sales Force

Note:

The jobholder is required to learn and abide by the Linde Code of Ethics and Code of Conduct. Demonstrate honesty, integrity, and professionalism in all communications, actions and decisions.