Production Support & Business Systems Lead - Commercial Lending - Loan IQ

Hiring Alert | Loan IQ Production Support & Business Systems Lead Commercial Lending (Loan IQ)
Location: Bengaluru
Experience: 12-16 Years
Shift: Flexible to work in rotational shifts, including evening/night support
We are looking for experienced professionals with strong expertise in Loan IQ Production Support and Commercial Lending Operations to join a leading global financial services organization.
Key Responsibilities:
- Provide Tier-3 Production Support for Loan IQ users and downstream applications
- Investigate, troubleshoot, and resolve complex production incidents
- Perform root cause analysis and coordinate fixes with technology and vendor teams

- Support testing activities for upgrades, enhancements, deployments, and data fixes
- Partner with business, operations, technology, and vendor teams to ensure seamless issue resolution
- Drive process improvements and operational efficiencies
- Mentor junior team members and contribute to knowledge management initiatives
Required Skills:
- 5+ years of Loan IQ experience in Production Support, Business Analysis, Testing, or Implementation
- Strong understanding of Commercial Lending and Loan Accounting processes
- Experience with Syndicated Loans, Loan Servicing, Origination, and Loan Trading
- Strong SQL skills for data analysis and issue investigation
- Experience working in Agile environments
- Hands-on exposure to JIRA, ALM, and defect management tools
- Experience coordinating enterprise-wide technology and business initiatives
- Excellent stakeholder management and communication skills
Preferred:
- Exposure to Loan IQ APIs and downstream data consumers
- Experience with vendor upgrades, production releases, and data remediation
- Familiarity with AI-enabled productivity tools such as Microsoft Copilot, GitHub Copilot, etc.
If you have strong Loan IQ Production Support experience and are looking for your next opportunity in Commercial Lending Technology, please share your updated resume or connect for more details through gowthami@livecjobs.com