Presales - Tele Calling - Contractual

JOB DESCRIPTION

Make outgoing calls to potential customers to schedule high quality leads for sales.

Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.

Seize opportunities to upsell services when they arise.

Follow up with potential customers in a timely manner if necessary.

Manage a large number of outbound calls in a timely manner.

Document all call information in the CRM according to standard operating procedures.

Meet personal/team qualitative and quantitative targets.

Possess strong knowledge of Livspace services to identify customer needs when qualifying them.

Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.

Schedule Experience Centre visits with our design team as per defined process.

Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.

Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.

Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.

Communicate effectively and professionally in all forms of communication with internal and external customers.

EXPERTISE AND QUALIFICATIONS

A graduate in any stream (10+2+3 regular education)

0-1 yrs of relevant experience in Telesales, Inside sales or similar

6 days working , Monday will be weekly off

Familiar with CRM & cloud telephony systems and practices

Customer focussed and adaptable to different personality types

Have the ability to multitask, set priorities and manage time effectively

Possess previous experience in a call centre dealing with Indian consumers.

Superior listening, verbal, and written communication skills

Proficient in spoken English with proper grammar & fluency

Language prerequisites : English -Hindi, English - Marathi , English - Kannada , English - Telugu/Tamil