Business Operations Manager

Loom is the video communication platform for async work that helps companies communicate better at scale. Loom makes it easy to record quick videos of your screen and camera and instantly share them with a link. More than 14M users across more than 200k companies around the world trust Loom to share feedback, updates, intros, training, and more – every day. Founded in late 2015, Loom has raised $203M from world-class investors including Andreessen Horowitz, Sequoia, Kleiner Perkins, Iconic, and Coatue.
The Role
The Business Operations Manager drives the coordination, management, and execution of major cross-functional processes, projects, and initiatives for the organization. As a hire on a small team, you will work collaboratively across Engineering, Product, Go-to-market, and Ops teams and take on some of Loom's most urgent, cross-functional business strategy and operational projects. You will be digging through data, identifying actionable insights, scoping out project plans and driving the cross-functional execution and implementation of those projects.
We're looking for someone who has both an analytical mind-set and a collaborative problem-solving approach, who can solve complex problems in a structured manner, and is comfortable working with a wide range of stakeholders.

• We are currently hiring remotely in the United States and Canada
  

Responsibilities

• Define and manage key cross-functional projects across the organization, especially those key projects or process improvements that streamline and improve cross-functional business execution such as pricing strategy, strategic investments and geographic expansion


• Partner with stakeholders across Loom to support their business initiatives and operations in a collaborative, data-driven way


• Help to develop business cases, including cash flow models, for strategic business plans that create decision making around clear business justifications.


• Leverage your business background to design and implement strong systems and processes that support Loom's scaling and improves Loom's operational performance


• Exercise sound business judgment to prioritize and evaluate new initiatives and company priorities, with an eye toward long term value creation


• Ensure smooth communication and coordination across multiple departments involved or impacted by these projects

What We're Looking For

• 5+ years of relevant experience in management consulting, investment banking, private equity, corporate planning, business finance, analytics, or related fields.



• Excellent ability to listen and communicate effectively with all levels of the organization and build strong working relationships


• Practical business sense and a strong ability to ask the right questions and translate strategic concepts into an operational execution plan


• A highly entrepreneurial “roll up your sleeves” mindset; excited about making an impact at a fast-growing company


• Strong analytical, modeling, and problem-solving skills; ability to distill complex issues into structured frameworks and communicate actionable insights.


• Excellent ability to communicate effectively with all levels of the organization and build strong working relationships


• Experience with SQL


• Strong analytical and problem-solving skills; ability to distill complex issues into structured frameworks and communicate actionable insights.
  

How We Work
Freedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. We are able to hire across the United States and Canada and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.
Engaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.
Work-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is a natural part of the workday.
Social Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Loommates are able to meet in person with their teams at least twice a year purely for fun. We have also built local offices for those who want to work or meet in person, starting with San Francisco and New York City.
Perks at Loom

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Get Hired

• Competitive compensation and equity package


• 99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)


• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)


• Healthcare reimbursement (for International employees)


• Life, AD&D, Short and Long Term Disability Insurance


• 401(k) with 4% company matching


• Professional development reimbursement


• Wellness stipends


• Unlimited PTO


• Paid parental leave


• Remote work opportunities


• Home office & technology reimbursement

Loom = Equal Opportunity Employer
We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.
We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.