PoS (Point Of Sale) Support Engineer

Job Summary:

We are looking for a proactive PoS Support Engineer to manage and support our in-house

PoS (Point of Sale) production environment. The role involves handling day-to-day

production issues, performing system maintenance, supporting deployment activities, and

ensuring the stability and performance of PoS systems across internal business units.

Key Responsibilities:

• Monitor, troubleshoot, and resolve in-house PoS system production issues.
• Perform system diagnostics and apply necessary patches, fixes, or configurations.
• Work closely with internal IT teams and application teams to escalate and resolve complex issues.
• Ensure the health and stability of PoS hardware and software systems in the production environment.
• Support testing and deployment of new PoS system updates, patches, and enhancements.
• Analyze logs, identify recurring issues, and suggest corrective actions or process improvements.
• 
  Maintain detailed documentation for issue resolutions, change management, and system configurations.
• Coordinate with internal departments to gather system feedback and implement improvements.
• Assist in rollout activities for new features, system migrations, or infrastructure upgrades.
• Perform regular system health checks, preventive maintenance, and capacity planning.
• Support integration of PoS systems with internal applications and backend services.
• Ensure compliance with internal IT policies, security standards, and operational guidelines.

Technical Skills Required:

• Strong experience in Windows operating systems (both Server and Desktop environments).
• Solid understanding of PoS architecture, components, and in-house deployment practices.
• Hands-on experience with PoS hardware (terminals, printers, barcode scanners, payment devices).
• Basic SQL knowledge for querying databases and troubleshooting transactional issues.
• Experience with remote monitoring, system administration tools, and incident management systems.
• Understanding of basic networking (IP configuration, switches, VPN, firewalls related to PoS networks).

Looking to get Placed? Try our Placement Guarantee Plan

Get Hired

Preferred Skills (Good to Have):

• Previous experience managing PoS production environments in retail or corporate settings.
• Familiarity with database administration, basic scripting (PowerShell, Batch scripting).
• Exposure to incident management and change control processes (ITIL practices preferred).
• Knowledge of integration between PoS systems and ERP/back-office applications.

Soft Skills:

• Strong analytical, troubleshooting, and root cause analysis skills.
• Ability to document technical processes clearly and accurately.
• Good communication skills for effective coordination within internal teams.
• Self-motivated with a focus on continuous improvement.
• Ability to prioritize and handle multiple tasks under pressure