Trainee

Position Overview:

We are looking for a proactive and customer-focused Seller Outreach Specialist to join our growing eCommerce BPO team. The ideal candidate will be responsible for reaching out to sellers via email and voice to support onboarding, engagement, retention, and compliance initiatives, to enhance customer experience and drive sales. You will serve as the first point of contact for sellers, helping them understand platform benefits, resolve queries, and drive overall satisfaction.

Key Responsibilities:

• Conduct outbound voice calls and email campaigns to onboard and engage sellers on the eCommerce platform.
• Educate sellers about platform features, policies, promotions, and operational guidelines.
• Identify and resolve seller concerns or roadblocks in collaboration with internal support teams.
• Maintain accurate call/email logs and seller records in CRM systems.

• Achieve daily/weekly outreach and conversion targets as defined by the client.
• Share feedback from sellers to improve processes, tools, or outreach strategies.
• Follow quality guidelines and scripts while ensuring a personalized experience.
• Escalate complex issues to the relevant stakeholders for timely resolution.
• Work closely with, on-site teams to implement changes and enhancements.
• Create and present regular reports on key metrics, trends, and insights to stakeholders.

Required Skills & Qualifications:

• Bachelors degree in any discipline.
• 1–3 years of experience in a voice/email process, preferably in eCommerce or BPO.

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• Strong communication skills – both verbal and written
• Experience in seller/vendor support, or outbound customer service is preferred.
• Familiarity with e-commerce platforms.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel).
• Proficiency in MS Office and CRM tools (e.g., Salesforce, Freshdesk, Zendesk).
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Understanding of online marketplace ecosystems.
• Experience working in a fast-paced, KPI-driven BPO setting.