DXC Luxoft - Delivery Manager - Trade Surveillance

Project description

We are looking for a motivated and experienced Project Delivery Manager responsible for ensuring that our delivery squad delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.

Responsibilities

- Leading the agile delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.

- Identifying customer needs and overseeing service delivery within the business context.

- Determining ways to reduce costs without compromising customer satisfaction.

- Manages area(s), customer(s), or team(s) of company employees with well

defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.

- Coaches and mentors employee direct reports. May coach and mentor non

direct reports as needed.

- Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).

- Advise management and peers on matters of importance to area(s) of responsibility.

- Propose/influence direction-setting.

- Resolve/monitor customer escalations as appropriate.

- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

Skills

Must have

- 8+ years proven experience delivering complex Fixed Bid Projects

- Experience in Trade Surveillance , Financial Crime is must

- Holistic knowledge of business processes and various scenarios , challenges and opportunities

- Carve out and envisage business challenges and requirements to a comprehensive solution

Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations

Good communication and English language competency

Experience with managing project schedules, finances, risks and issues.

Close attention to detail and ability to sum up key messages for stakeholders

Weekly project updates, their completed tasks and review, plan for next action points

Understanding of project governance & Agile standards and procedures.

Ability and willingness to be flexible, adapting to the demands of the customers.

Technical knowledge to understand content of the products delivered