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Job Description
Ensures the timely delivery of import and export containers utilising
preferred or line-approved routings while providing the highest level
of customer satisfaction within a limited scope or area of
responsibility.
Maersk is looking for an experienced Senior customer service associate, with good knowledge of Ocean Import and Export Operations based out of Mumbai and reporting to Manager Customer Relations for Mumbai Container Freight Station. The incumbent will be responsible for leading the Customer Services for the Mumbai Container Freight Station based out at Nhava Sheva.
We Offer:
An excellent opportunity for the right candidate. You will be exposed to exciting challenges and development opportunities within Maersk.
You will play a key role in evolving the Mumbai Container Freight Station and get hands on experience in conceptualizing, implementing end-to-end supply chain solutions for customers with exposure to best practices & technology enablers. Furthermore, you will work in a Great Place To Work in a multi-cultural environment driven by Values, Customer and People Orientation. You will engage with multiple internal and external stakeholders which will greatly enhance your people network, business understanding and product solutions
Key Responsibilities:
Work to ensure seamless transition and service to customers post on-boarding in association with Sales
Coordinate across functions to manage service and escalations and be the face to customer with timely execution
Monitor and ensure adherence to credit terms and timely tariff updating, billing and invoicing
Gather market insights through engagement with customers with regular updation of information, data in MIS reports.
Prepare and maintain presentations and weekly and monthly performance reports for accounts/customers/region
Co-ordinate and drive the process improvement in local CFS system to get the maximum benefit of automation and reduce dependence of manual work.
Follow the highest safety standards with no compromise. Understand and promote the importance of Safety by observing and supporting all safety initiatives strictly and demonstrate commitment towards safety
Gain knowledge from day to day CFS operations for better understanding of CFS business
Develop and maintain intimate, yet professional, relationship with customers and decision makers of cargo movements, both in-house and 3rd party
Work to proactively expand the business on existing customers/accounts/region with data being feedback to Sales
Cross selling, upselling of the CFS products, regular lead generations by cold calling
Regularly review the competitive scenario in the local market and identify threats/opportunities for future growth potential
Key Performance Indicators
(Individual):
Customer Retention
Customer Orientation & Enrichment
Sales Support
Cross Selling & UpsellingLooking to get Placed? Try our Placement Guarantee Plan
Lead generation
We look for:
In depth understanding of Ocean Import & Export business preferably with 2-3 years experience in freight forwarding, indoor sales or air cargo
Customer Orientation Mindset & Understanding of the local market
Analytical Ability & Financial mindset
Passion for customers and customer intimacy
Result orientation and execution drive
Collaboration and stakeholder management skills
Graduate / Post-Graduate from A Reputed University.
Fluent in English, excellent communication skills
Skills
ImportExportOperationsSalesMISIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Maersk is a global leader in integrated container logistics, offering end-to-end solutions to customers across industries worldwide. With a legacy spanning over a century, Maersk is renowned for its reliability, efficiency, and commitment to sustainability. Operating a fleet of container vessels, terminals, and logistics services, Maersk facilitates global trade, enabling businesses to connect and thrive. Maersk Careers provide diverse opportunities for individuals to be part of this innovative and dynamic organization, driving impactful change in the maritime and logistics sector. Join Maersk to embark on a rewarding journey, shaping the future of trade and logistics while advancing your career aspirations.
Important dates & deadlines?
Application Deadline
15 Aug 22, 12:00 AM IST
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Account Lead – Customer Relations
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