Product Manager - Delivery Team - BFS

The Opportunity
We don't just sell software; we deliver transformation. Our Product Solutions Managers will be the bridge between our cutting-edge fintech products and the real-world needs of global financial institutions.
As a part of the Delivery Team, you will be the primary architect of the clients journey. You will take our core LOS and LMS capabilities and weave them into a bespoke solution that solves the specific business challenges of NBFCs, Banks, and LSPs.
If you enjoy the intersection of product strategy, client relationship management, and technical execution, this is the role for you.
Your goal will be to ensure "Product-Solution Fit." You will lead the discovery process, understand a lenders unique credit policy and operational workflows, and design an implementation roadmap that ensures customer success and timely go-live.
What You Will Do

- Discovery & Solutioning: Lead deep-dive discovery workshops with enterprise clients (Banks/NBFCs) to uncover their pain points, credit requirements, and operational hurdles.
- Bridge Product & Delivery: Act as the "translator" between the clients business requirements and SwiffyLabs' technical capabilities. You will design solutions that utilize our products to their fullest potential.
- Implementation Design: Map out end-to-end lending journeys - from customer onboarding and KYC to disbursement and loan lifecycle management - tailored to the clients specific use cases.
- Gap Analysis: Identify any "gaps" between client needs and current product features, working closely with the Core Product team to prioritize these in the roadmap.
- Stakeholder Management: Manage the technical and business relationship with the client during the implementation phase, ensuring high levels of trust and transparency.
- Drive Customer Success: Strive for timely, high-quality implementations. You aren't successful until the client is successfully lending on our platform.
Who You Are (Requirements)
- Lending expertise: 24 years of experience, with at least 2 years specifically in the Lending space.
- Implementation Pro: You have a proven track record of solutioning or implementing LOS (Loan Origination Systems) or LMS (Loan Management Systems) for institutional lenders.
- Consultative Mindset: You can walk into a room of bank executives or credit officers and speak their language. You understand "NPA," "FLDG," "DPD," and "E-mandates" inside out.
- Problem Solver: You thrive on complexity. You can take a messy manual process and re-imagine it as a streamlined, digital workflow.
- High Agency: You take extreme ownership of the clients success. You don't just report problems; you bring solutions.
Trait-Fit
- Extreme Ownership: You own the "Go-Live" date. You do whatever it takes to ensure the solution is robust and delivered on time.
- Customer Empathy: You advocate for the client internally, ensuring their needs are met while maintaining the integrity of our product.
- Desire to Build: You aren't just following a checklist; you are helping build a world-class fintech ecosystem.