Program/Project Manager - Implementation - SaaS/FinTech

Role: Program/Project Manager (Implementation)
Reports to: VP - Delivery
Location: HSR, Bangalore (on-site, 5 days a week)
About the Role
We are looking for a Program/Project Manager with a focus on implementation to act as the primary bridge between technology and business. This role is ideal for seasoned professionals with at least 6 years of experience who are driven to lead complex, high-scale client deliveries from day one. You will serve as the essential bridge between customers, product & technical teams, ensuring that our sophisticated SaaS solutions translate into real-world business value. Expect high-stakes responsibility, fast-paced execution, and meaningful impact.
What You'll Do
- End-to-End Ownership: Own the client implementation delivery lifecycle, including planning, execution, governance, go-live, and stabilisation.
- Strategic Bridge: Act as the single client-facing execution owner; manage expectations, handle escalations, and translate business needs into technical requirements.

- Delivery Governance: Drive the project cadence, status reporting, RAID (Risks, Assumptions, Issues,Dependencies) management, and official sign-offs.
- Cross-Functional Synergy: Coordinate between Product, Solution Implementation, Tech, and Support teams to ensure perfectly aligned execution.
- Commitment Management: Own the project scope, change control processes, milestones, and all delivery commitments.
- Financial Oversight: Track effort burn, project margins, and ensure all billing and revenue milestones are met.
- Succession & Support: Ensure a smooth go-live and a high-quality transition to the Production Support team.
What We're Looking For
- Experience: 6+ years in SaaS or FinTech implementation or delivery management.
- Domain Knowledge: Strong understanding of banking; exposure to lending platforms is a major plus.
- Leadership: Proven experience in client-facing delivery leadership with a proactive mindset and attention to detail.
- Communication: Clear, professional communication skills and the ability to manage complex technical discussions with business stakeholders.
- Problem Solving: A strong willingness to learn and grow in a product-focused, high-pressure environment.
Nice to Have
- Exposure to cloud platforms (Azure/AWS/GCP) or modern CI/CD tools.
- Past experience working on complex APIs or distributed microservices architecture.
- A history of successful side projects or contributions to the fintech community.
Why Join Us ?
- Work with seasoned engineers and fintech leaders on mission-critical systems.
- Learn rapidly in a fast-paced, product-driven environment.
- Build for scale, security, and performance from Day 1.
- Be part of a growing team solving real-world financial problems with impact.
Interview Process
1. Round 1 (30 Mins) - Online: Experience walkthrough and role overview.
2. Round 2 (60 Mins) - F2F: Evaluation of fundamental project management skills, implementation methodology, and banking domain basics.
3. Round 3 (60 Mins) - F2F: Evaluation of delivery leadership, stakeholder management, and technical growth potential in a real-world context.
4. Round 4 [optional] with CTO - F2F/Online: Overview of experience, general attitude, and motivation.
5. Round 5 [HR Round] - F2F/Online: Organisational culture fit.