Manager - Training

Function Summary

DCC (Distribution Capability Development) Department is dedicated to equipping all sales employees with the essential knowledge and product skills across the companys diverse financial product offerings.

The departments primary objective is to empower the sales channels, ensuring that they possess the expertise needed to position the organization as the leading insurance firm in India. By focusing on continuous development, this department drives internal mobility for training employees across various verticals, fostering their personal growth while simultaneously enhancing the growth and success of the firms sales teams. This dynamic approach supports a thriving ecosystem where both employees and the organization are set on a path of mutual progress and achievement.

Job Summary

The role involves conducting training and development of sales. It includes planning and executing training programs, coordinating with branches, and ensuring compliance. The focus is also on employee development through performance reviews, feedback, and addressing skills gaps. Additionally, the role ensures adherence to training methodologies and achieving business objectives.

Key Responsibilities

Job Specification:

• Conduct training modules
• Conducting induction and on-boarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• Officers learning journey
• Conducting GIDs and IIDs
• Conducting PRP and FOD as and when required

Administrative:

• Planning, scheduling, and executing all regular training programs for office Leadership & FLS
• Proactive planning for any special training programs, interventions and management development programs.
• Coordinating with the Branch Offices, Regional Offices and leadership team for regular performance reviews meetings and sharing of expectations and deliverables between the business managers.
• Ensuring time and duration adherence internal and regulatory compliances

Employee Development:

• Development of on board employees regular performance reviews and feedback for continuous improvements in knowledge and skills.
• Motivating, traction of the KRAs and R&R, providing continuous encouragement for the mapped employees.
• Course correcting any gaps in knowledge, skills or attitudes of the mapped employees through training, coaching and counseling.

Quality Assurance:

• Ensuring adherence to curricula, contents and sessions plan.
• While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
• Ensuring that each program achieves the business objectives it was targeting to achieve.

Master Trainer:

• Be the first choice trainer for all the high level MDPs and lead company-wide initiatives.

Key skills required

• Communication - Clear, effective speaking and listening.
• Knowledge of Subject - Deep understanding of the material being taught.
• Engagement - Keeping learners interested and involved.
• Organization - Planning and structuring lessons well.
• Problem-Solving - Addressing learner challenges and questions.
• Feedback Delivery - Offering constructive, actionable feedback.
• Good MS office suite skills
• Agile & logical thinking

Desired qualification and experience

• Graduate in any discipline.
• At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus

Function Summary

DCC (Distribution Capability Development) Department is dedicated to equipping all sales employees with the essential knowledge and product skills across the companys diverse financial product offerings.

The departments primary objective is to empower the sales channels, ensuring that they possess the expertise needed to position the organization as the leading insurance firm in India. By focusing on continuous development, this department drives internal mobility for training employees across various verticals, fostering their personal growth while simultaneously enhancing the growth and success of the firms sales teams. This dynamic approach supports a thriving ecosystem where both employees and the organization are set on a path of mutual progress and achievement.

Job Summary

The role involves conducting training and development of sales. It includes planning and executing training programs, coordinating with branches, and ensuring compliance. The focus is also on employee development through performance reviews, feedback, and addressing skills gaps. Additionally, the role ensures adherence to training methodologies and achieving business objectives.

Key Responsibilities

Job Specification:

• Conduct training modules
• Conducting induction and on-boarding training programs
• Training on selling skills
• Training on all MLI Insurance products and processes
• Training on all MLI Digital tools and Assets
• Officers learning journey
• Conducting GIDs and IIDs
• Conducting PRP and FOD as and when required

• Planning, scheduling, and executing all regular training programs for office Leadership & FLS
• Proactive planning for any special training programs, interventions and management development programs.
• Coordinating with the Branch Offices, Regional Offices and leadership team for regular performance reviews meetings and sharing of expectations and deliverables between the business managers.
• Ensuring time and duration adherence internal and regulatory compliances

Employee Development:

• Development of on board employees regular performance reviews and feedback for continuous improvements in knowledge and skills.
• Motivating, traction of the KRAs and R&R, providing continuous encouragement for the mapped employees.
• Course correcting any gaps in knowledge, skills or attitudes of the mapped employees through training, coaching and counseling.

Quality Assurance:

• Ensuring adherence to curricula, contents and sessions plan.
• While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
• Ensuring that each program achieves the business objectives it was targeting to achieve.

Master Trainer:

• Be the first choice trainer for all the high level MDPs and lead company-wide initiatives.

Key skills required

• Communication - Clear, effective speaking and listening.
• Knowledge of Subject - Deep understanding of the material being taught.
• Engagement - Keeping learners interested and involved.
• Organization - Planning and structuring lessons well.
• Problem-Solving - Addressing learner challenges and questions.
• Feedback Delivery - Offering constructive, actionable feedback.
• Good MS office suite skills
• Agile & logical thinking

Desired qualification and experience

• Graduate in any discipline.
• At least 2-3 years in sales and 3-4 years in conducting sales training, life insurance domain would be a plus