Operation Manager (Coffee Shop)

Job Summary:

We are seeking an experienced and passionate Manager to oversee the daily operations of our coffee shop in Abu Dhabi. The ideal candidate will have a strong background in Food & Beverage management, particularly in coffee shop or casual dining environments, with a focus on exceptional customer service, team leadership, and operational efficiency.

Key Responsibilities:

• Manage the daily operations of the coffee shop, ensuring high standards of food, beverage, and customer service.
• Lead, train, and motivate the team to deliver outstanding guest experiences.
• Monitor staff performance and provide coaching and development as needed.
• Manage inventory, ordering, and stock control to ensure optimal cost and product availability.
  
• Handle customer feedback and complaints professionally and promptly.
• Ensure compliance with health, safety, and hygiene regulations.
• Coordinate with suppliers and vendors for quality and timely delivery of goods.
• Prepare and manage budgets, analyze sales reports, and implement strategies to increase revenue and profitability.
• Plan and execute marketing and promotional activities with the marketing team.

Requirements:

• Minimum 5 years of proven experience as a operation or Coffee Shop Manager.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• In-depth knowledge of food and beverage operations, particularly coffee-focused service.
• Understanding of UAE food safety regulations and labor laws.
• Preferably based in Abu Dhabi.

Preferred Qualifications:

• Degree or Diploma in Hospitality Management or related field.
• Strong knowledge of specialty coffee trends is a plus.
• Fluency in English is required; Arabic Speaker is an advantage.