Assistant Manager - CRM

Department Icon Digital Marketing/Marketing
98+ Applicants
Posted: 3 weeks ago
0-1 years
Bengaluru / Bangalore, Karnataka
work from office

Posted: 3 weeks ago
|
Applicants: 98+
Job Description
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Job Description

Key Responsibilities -
  • Understand the product funnels and work with tech and product teams to define the events for marketing automation tools to enable campaign set up.
  • Evaluating the business and campaign objectives to plan configuration (segmentation, profiling, audience cohorts, content, frequency, channels) of effective customer lifecycle campaigns to deliver incremental growth as per the objective and set KPIs.
  • Support for seamless set up, campaign QA and execution for CLM campaigns.
  • Planning for experiments in new and existing CLM campaigns to drive higher efficiencies for achieving set objectives and KPIs
  • Optimization of targeting and communication for existing customer segments, data analysis using transactional and intent signals to propose new customer segments for better targeting
  • Reporting, Analysis and insight mining of the reports of CLM campaigns, maintaining benchmarks and creation of consumable reports / dashboard to deliver actionable inputs for improvements of the campaigns.
  • Internal and external stakeholder management , to work with agencies, channel partner and vendors to drive redBus business objectives.
You will be directly driving -
  • Campaign Planning & Execution: Responsible for the end-to-end planning, setup, and flawless execution of CLM and retention marketing campaigns on marketing automation platforms.
  • Performance Monitoring & Reporting: Oversee day-to-day campaign reporting, track key health metrics, and build dashboards to share insights with the team. You will be the first point of contact for translating raw data into key marketing decisions.
  • Impact & Incrementality: Conduct ongoing impact and incrementality analysis for new and existing campaigns. Use data to measure effectiveness, provide insights for optimization, and advocate for a data-led approach to campaign strategy.
  • Cross-Functional Collaboration: Work closely with creative, content, and tech teams to gather requirements, close dependencies, and ensure all components for campaign launch are delivered on time.

Skills

Marketing CampaignsOptimizationMarketing

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About Company

MakeMyTrip is India’s leading online travel company. Founded in 2000 by Deep Kalra, MakeMyTrip came to life to empower the Indian traveller with instant bookings and comprehensive choices. The company initiated its journey serving the US-to-India travel market, offering travellers a wide range of airlines and hotels. Gradually, MakeMyTrip expanded its services to cater to the needs of Indian travellers travelling within India and abroad. Over the years, the company has added a multitude of online and offline products and services to its portfolio, including flights, hotels, holiday packages, bus tickets, rail tickets, activities and ancillary services.
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Important dates & deadlines?

Application Deadline

03 Oct 26, 05:41 PM IST

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Assistant Manager - CRM

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