147+ Applicants
Posted: 7 months ago
3-7 years
All India
Work from Office
Posted: 7 months ago
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Applicants: 149+
Job Description
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Job Description
- As an Executive-Sales & Services (Diamond) at Malabar Gold & Diamonds, your role is crucial in achieving individual sales targets and executing company strategies to enhance store profits. Your key responsibilities include:
- Greeting and receiving customers warmly, engaging with them to understand their requirements.
- Directing customers by escorting them to counters, introducing various products, and influencing their buying decisions.
- Driving sales through engaging customers with suggestive selling techniques, building their confidence.
- Conducting remote selling activities such as sales through video calls to maximize customer reach.
- Performing priority selling for aged stock to minimize it while ensuring customer satisfaction.
- Implementing cross-selling/cross-promotion strategies to introduce HNI customers to all product categories.
- Handling customer queries and complaints effectively, providing the right solutions.
- Providing excellent customer service by educating customers on the benefits, Malabar Promises, and product details.
- Packing products in front of CCTV cameras for online orders to maintain security protocols.
- Managing customer returns and old gold by cross-checking terms, conditions, and performing quality checks.
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- Gathering feedback from customers/prospects and sharing it with the Manager for business improvement.
- Ensuring accurate entry of customer details post-purchase to maintain an up-to-date customer database.
- Verifying product details, weight, and invoices to provide customers with the right products and information.
In terms of qualifications, you are required to have a Graduation degree, be below 35 years of age, and have 3 to 4 years of experience in retail sales. The location for this role is in Shivranjani, Gujarat, India. The salary range is as per industry standards in INR.
Please let me know if you need more information.,
Skills
SalesCustomer SatisfactionHniRetail SalesRetail SalesCustomer Relationship ManagementProduct KnowledgeSalesCross SellingCustomer ServiceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
31 Oct 25, 12:40 PM IST
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