Station Head CCU

Station Head

Regional Head

Operations 

OPS - Airport Services

Manage, plan and monitor ground operations at station in compliance with the Regulatory Management and ensure that the service delivery is in accordance to company service standards.

• Manage plan and control the OPEX to ensure it is within the budget.
• Plan and manage the resources and team effectively to ensure efficient running of department in line with the operations procedures so as results are delivered according to the agreed level of performance whilst ensuring standard operations procedures are adhered to.
• Manage, plan and monitor safety and security issues within area of responsibility and ensure staff and Ground Handling Agent (GHA) staff are compliant to the safety requirements and organisational procedures, accurate reporting and recording of information.
• Manage communications with passengers, authorities, ground handlers, external agencies and handle complaints and claims at the station.
• Manage, plan and monitor staff s performance, learning and development, discipline, grievances and industrial relations issues

Degree in any related field. 4 years experience with minimum 1-2 years of experience in Operations/Airport Operations is preferred.

• Extensive knowledge of Airport Services functions and key activities including technical and operational related matters.
• Good planning and analytical skills.
• A team player with excellent communication and interpersonal skills.
• Possess leadership qualities with good decision making and problem solvings skills

• Provide consistent predictable and highest quality services in all aspect of station as well as be responsible and accountable for upholding service standards of all facets of operations.
• Ensure effective management and control of fund, account receivables and payables and cost within approve budget, communications and statutory/legal requirements.
• Develop, establish and maintain close rapport through networking with key personalities in the Government agency, other relevant external parties and maximise business opportunities for the Company.
• Managing request and demand of VVIP and VIP within parameters of company pocedures while maintaing highest delivery standard in a safety and secured environment

Key Accountability

• Collect Excess baggage, last minutes upgrade charges and perform mishandled baggage incidental payment.
• Ensure that handling services provided to Malaysia Airlines flights by GHA are performed in accordance with the appropriate and agreed Service Level Agreement (SLA) and handling agreements and charges match services provided.

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• Monitor safety and security issues within area of responsibility ensuring staff and third-party Ground Handling Agent (GHA) are complying to the safety requirements and organizational procedures, accurate reporting and recording of information.
• Ensure station within region control is in conformity to Malaysia Civil Aviation Regulations (CAR 2016) and Local Authorities regulations pertaining to occupational health, operational safety, and environment laws applicable to Malaysia Airlines (MAB) and the service provider and Compliance to Station Regulatory Audit Process.
• Liaise with various departments at respective station to ensure smooth handling of Malaysia Airlines passengers and aircraft. Manage complaints and claims at station.

Key Challenges

• Ensure effective management and control of fund, account receivables and payables and cost within approve budget, communications, and statutory/legal requirements.
• Develop, establish, and maintain close rapport through networking with key personalities in the Government agency, other relevant external parties and maximize business opportunities for the Company.
• To provide consistent predictable and highest quality services in all aspect of station as well as be responsible and accountable for upholding service standards of all facets of operations.

We are a community of people dedicated to helping our customers fulfill not just their travel needs but their travel dreams. We believe in hard work, and we believe in each other. Bringing your best means you thrive in our fast-paced, entrepreneurial environment where everyone has the chance to practice leadership, create innovation and make a difference. Giving you our best means we help you move beyond your potential and reward you along the way. We offer competitive benefits and compensation commensurate to our industry and your experience. We offer performance-based incentive programs bolstered by learning courses that cover technology refreshers to leadership development. We offer generous travel benefits We offer you the chance to help us build a new national icon so we become the pride of the people of Malaysia and the first choice of travelers around the globe. With nearly 12,000 employees in 53 cities, we focus on safe, on-time and friendly travel. Malaysia Airlines offers you a world of opportunities to be your best.

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· Our Culture

· We are Professional - We are Progressive - We are Connected- We are Open - We build trust and understanding by being approachable and sharing information.

Please apply through the MAG careers page: https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=21185&company=malaysiaaiP