Student Recruitment Support Officer

Malverns Vision is to be a trusted global partner in education, delivering pathways, language experiences, and university services that transform lives and shape futures through innovation and collaboration, supporting our Mission to equip students for success through language experiences, university pathways, and career-focused learning, and help our partners grow through innovative education services.

Our company values are PASSION in that we are driven by a deep passion for education, inspiring students and partners to achieve excellence and success. EXPERTISE in our extensive experience in international education, we deliver trusted, cutting-edge support to students and partners. CREATIVITY in embracing fresh ideas and innovation, crafting dynamic learning experiences and tailored solutions for a changing world. CHANGE-MAKING to drive positive change through education, innovation, and a commitment to making a lasting impact on society and the environment. COLLABORATION to build strong partnerships and foster teamwork, creating a supportive environment where everyone can thrive

Main Responsibilities

The Student Recruitment Support Officer will be responsible for working with the Director of Sale Operations, to support our international sales strategy and driving student conversion from a given region. They will work closely with a range of different stakeholders including Sales teams, colleagues from our centres, and admissions team. This role is responsible for driving in-region student conversion activity, but may be asked to support on other projects, including support at sales events, administrative work, and other projects supporting the student experience and sales operations.

Key Tasks

ؠSpeak with students directly to understand any barrier to their study, and resolve them

ؠTo help students understand the next step in their journey and action them to take those steps (document submission, deposit paying, interview booking, etc)

ؠTo build relationships with partners and sponsors where appropriate to help them convert the students sent to us.

ؠTo lead on developing and building relationships with regional recruitment staff and our network of agents.

ؠCreate and update records on student recruitment information

ؠProvide reporting and data analysis on regional performance

ؠCollaborate and coordinate across with teams regarding product knowledge and training

ؠWork cooperatively and supportively with stakeholders to ensure good channels of communication and exchange of relevant data.

ؠTo provide excellent customer service to our stakeholders and students

ؠIdentifying and implementing improvements to customer service at all levels within the organisation.

ؠTo have experience of successfully growing recruitment results from key recruitment regions.

ؠTo proactively support group planning, training team development activities and initiatives.

ؠParticipate in group training and team building activities.

ؠParticipate in group planning and product development initiatives.

ؠParticipate in cross-network sales and marketing initiatives.

ؠTo undertake any other duties as given by their line manager

Knowledge, Skills and Experience

Essential

ؠHigh level of English ability, Strong verbal and written communications skills.

ؠ2+ years experience in HE in an international setting

ؠEducated to degree level

ؠProven track record of achieving outstanding performance.

ؠProven track record in delivering against recruitment targets in the international education sphere.

ؠKnowledge of UK focussed and international student recruitment networks and strategies.

ؠExcellent understanding of the UK education system.

ؠExperience in student conversion, including agents and direct recruitment.

ؠExperience of producing sales reports and updating records

ؠAn ability to analyse and conceptualise with strong communication skills and a passion for education and training.

ؠIT proficiency with Microsoft Office products.

Desirable

ؠStudy experience in the UK

ؠWork Experience in the UK

ؠConnections and relations with the agent network Malvern International works with

ؠAdvanced IT skills such as pivot tables, and advanced CRM systems / Student Record System

ؠUnderstanding Finance reporting and processes within Higher Education

Personal attributes

ؠAbility to work effectively in a team and independently..

ؠCompletion Oriented with attention to detail.

ؠInitiative taking and proactive to solves problems

ؠCommunication - have proven influencing skills, interpersonal skills and diplomacy with the ability to motivate and persuade others

ؠSelf-motivation with excellent planning and organisation skills.

ؠAttention to detail, with strong understanding of both people and process.

ؠFlexibility and adaptability with the ability and willingness to work occasional evenings and weekends, and to travel internationally if required.

NB.This job description is intended for use as a guide only and is not an exhaustive list of responsibilities.

Please forward applications to [HIDDEN TEXT]