Director Of Facilities Management

Looking only for VETERAN or Diversity

Job Title: Director - Facilities & Services Delivery Management

Location: Pune/Mumbai

The purpose of the Facility Manager is to take responsibility for the delivery of all workplace facility services, through the Tier 1 and 2 vendor partners, along with any change programmes delivered at a local level, not limited to but including reactive works for both established and ad-hoc services.

The Facility Manager has accountability for delivering the Companys Global Real Estate Teams vision and strategy, at a country level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialisation, price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated.

The Facility Manager is accountable for performance outcomes within their assigned work-stream. They will lead their local team providing regional oversight of operations and working closely with GRE colleagues to ensure client satisfaction, achievement of business goals and close management of risk.

The Facility Manager is accountable for developing and implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors and vendor management colleagues.

The Facility Manager is a member of the Service Delivery / Operations professions and will provide thought leadership in Service Delivery / Operations, particularly as it relates to their domain experience.

Responsibilities / Tasks:

Service Delivery Management

• Oversight of the Service Delivery line in support of the business operations, ensuring services are delivered effectively and operational platforms are maintained to the highest standard, with minimal risk to the business operations.
• Actively participates in the development of short, medium and long term plans for improving the effectiveness and efficiency of service delivery that will generate a significant, positive impact on the business units profitability/cost containment objectives and strategic direction.
• Drives the implementation of the service delivery platform, including development of new solutions, processes, policies and organisational structures/models, ensuring stability of existing operations at all times.
• Drives the implementation of innovative business change solutions, including Divisional and -wide initiatives. Plays an active role in new product/service development, process and performance improvement initiatives, to deliver industrialised solutions and client optionality.
• Actively manages operational performance against agreed financial and non-financial targets for assigned products/services, including benefit of investment initiatives.
• Actively drives the development and benchmarking of world-class operational standards and ensures their implementation as appropriate.

Performance Management

• Produces and manages performance measures against agreed metrics to demonstrate:
• Satisfactory service delivery
• Performance against Key Performance Indicators (KPIs)
• Delivery of Service Level Agreements (SLAs)
• Key Risk Indicators (KRIs)
• Variance reports demonstrating well managed costs against budget
• Client satisfaction feedback
• Timely submissions that provide clients, colleagues and partner functions with regular and ad hoc Management Information (MI), analysis and insight to drive new thinking, development and implementation of interventions to address changing business needs and reflect market trends.

Finance Management

• Promotes programmes and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality consistent with Global standards.
• Accountable for the local fiscal activities including budgeting, forecasting, savings, expenditure strategies, reporting and audits.
• Participates actively in identifying and cultivating savings opportunities.

People Management

• Creates an environment where people management and development is the number one priority.
• Actively communicates and cascades the business strategy, plans and values at all levels in the organisation driving a high performance culture, enabling effective navigation of the organisation, and supporting efficient decision making.
• Drives the achievement of high performance through effective career management of direct reports, providing equitable opportunities, supporting succession planning and talent management processes to ensure continuous development of people capability & delivery of results.
• Acts as a management role model, communicating SMART business driven objectives at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development, nurturing talent and fostering diversity.
• Proactively manages tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance.

Stakeholder Relationships

• Develops and fosters strong, productive working relationships with clients at a senior level. Builds and maintains a robust understanding of the clients business strategy, key drivers and current issues to inform the development of product/service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and strategic direction.
• Develops and fosters strong, productive working relationships with strategic partners and local vendors at a senior level. Builds and maintains an understanding of the vendors business strategy, key drivers and current issues to support close collaboration on product/service implementation strategies that will meet client needs, and which reflect external market trends, competition considerations, macro economic factors and the strategic direction.
• Builds and maintains diverse, productive relationships inside and outside , with partner functions and external partners. Acts as, or ensures representation on internal decision making forums and external Industry steering groups, ensuring the voice of the Division is heard and influences change in line with organisational strategy.
• Collaborates with colleagues and influences activities to achieve positive outcomes in the interests of the wider business.
• Collaborates with Business Partner other GRE colleagues to perform product/service-based performance audits and/or control reviews, including performance of strategic partners and local vendors. Works with the wider team to drive out continuous improvement initiatives that deliver both incremental and step change in performance.

Governance

• Highlights operational, regulatory and other risks to the Country Services Delivery Co-ordinator. Takes ownership for operational resolution and reflects the needs of clients in the prioritisation of immediate and longer term remediation strategies. Works closely with Regional Facilities Management, Global Facility Services Delivery Coordinators, and Business Partners to ensure open, clear communication channels with clients at all times.

Vendor Contract Management

• Ensures strategic partners and local vendors quality of practice meets contractual requirements.
• Actively manages problems and incidents that ensure service partners meet or exceed client expectations.

HSE, Sustainability & Environmental

• Drives Corporate Social Responsibility initiatives, promoting a culture of sustainability in the workplace.
• Commitment to compliance with health and safety policies and procedures to maintain a positive, healthy, and safe workplace.
• Appreciating the strengths, insights and ideas of all individuals and advocating for the value of diversity.