An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
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Job Description
Role Purpose
Responsible for handling of social media requests from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.
Role Accountability
- Liaise with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity
- Work proactively on probable escalation/Early Warning Signal triggers as per defined process
- Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained
- Own & track mapping and allocation pending volume
- Ensure process documentation and compliance adherence
Measures of Success
- FRT First Response Time) Rate
- Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
- Customer Satisfaction
- Process Adherence as per MOU
Skills
Customer EscalationTwitterOnline Reputation ManagementHandling Customer QueriesSocial Media ResponseEscalationsCustomer ComplaintsORMCustomer SatisfactionIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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