Job Description
Designation : Customer Support Specialist
Experience : 1- 3 Years
Budget: Upto 3.6 LPA
Mode : Work From Office (All Saturdays Work From Home)
Location : Ahmedabad (Sindhubhavan)
Key Responsibilities
- Provide support and assistance to customers using SaaS / ERP software
- Troubleshoot and resolve customer issues in a timely and efficient manner
- Communicate clearly and professionally via phone, email, and chat
- Maintain detailed records of customer interactions and resolutions
- Collaborate with the technical team to escalate and resolve complex issues
Qualifications & Skills
- Minimum 1 year of experience in customer support
- Good verbal and written communication skills
- Ability to remain calm, patient, and professional with customers
- Basic understanding of accounting principles (added advantage)
- Functional understanding of Tally or other ERP systems
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About the Company
A fast-growing SaaS product company building powerful Business Intelligence & Analytics solutions integrated with leading ERPs. The platform enables businesses to automate reporting through real-time dashboards and actionable insights, helping them make faster, data-driven decisions.
Contact Person: Parul Chavda (HR Executive)
Contact Number: 7984440363
Email address: [HIDDEN TEXT]
Skills
AccountingAccounting PrinciplesErp SystemsErpIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
17 Jun 26, 01:24 PM IST
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