Customer Success & Product Specialist (Law Graduates)

Customer Success & Product Specialist

Location: Noida, Sector 1

Eligibility: Law graduates interested in a career in Legal Tech

Experience: Minimum 1 year preferred; however, fresh law graduates with a strong interest in legal tech are also welcome to apply.

We are looking for motivated law graduates to join our team as Customer Success & Product Specialists. This role combines client support, product understanding, and product coordination. As part of the Customer Support &Product Team, you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements.

Key Responsibilities

Client Support & Relationship Management

• Serve as the primary point of contact for clients.
  
• Provide timely assistance, maintain strong client relationships, and ensure overall satisfaction.

Solution Delivery

• Understand client needs and workflows.
• Offer suitable solutions and ensure smooth resolution of client questions, issues, or requests.

Cross-Selling, Upselling & Renewals

• Identify opportunities to introduce additional products or features.
• Support and drive contract renewals to enhance client retention.

Product Expertise

• Develop a strong understanding of our SaaS-based legal tech products.
• Guide clients on product features, usage, and best practices.

Feedback Collection

• Gather client feedback, identify recurring themes, and use these insights to drive product improvements as part of the product team.

Client Onboarding & Training

• Conduct onboarding sessions, product demos, and training for new and existing users.

Performance Tracking

• Monitor client usage patterns, adoption levels, and potential concerns.
• Take proactive steps to address issues before they escalate.

Product Coordination & Management

• Document client issues, feature requests, and feedback clearly.
• Prioritize client-driven needs and collaborate internally to support enhancements.
• Contribute to improving product usability, workflows, and overall customer experience.

Requirements

• Law graduates (LLB/LLM) with strong interest in legal technology.
• Strong communication and interpersonal skills.
• Analytical mindset with ability to understand client workflows and identify gaps.
• Customer-first attitude with good relationship management skills.
• Ability to work collaboratively within the product team and across supporting teams.
• Prior experience in client servicing, product support, or legal research is an advantage but not mandatory.