Senior Client Onboarding Specialist

About Marketfeed (YC S21)
marketfeed is a Y Combinator-funded fintech startup founded by Sharique Samsudheen and Sooraj E in 2020.
We offer an automated trading platform that helps users earn returns through sophisticated options trading strategies. By connecting their brokers account, users can automate expert-developed strategies enabling them to trade profitably without constant monitoring.
With a community of 1.5M+ followers and 200K+ app users, our users have collectively invested over 330 crores using marketfeed app.
Backed by a talented team of 50+, were on a mission to democratize trading and make it profitable for everyone, no matter their level of experience.
What Youll Work On

• Own end-to-end onboarding for new users, including:
• Broker account setup
• Account linking

• Trade automation activation
• Clearly explain how marketfeeds automated trading works, in simple and easy-to-understand language, especially in Malayalam
• Help users evaluate whether automated trading aligns with their financial goals and risk appetite
• Proactively follow up with users so they always know:
• Handle escalations and complex onboarding cases independently with maturity and confidence
• Resolve common onboarding issues and collaborate closely with product, tech, and operations teams
• Identify recurring user queries, objections, and friction points, and share insights to:
• Improve onboarding processes
• Enhance user education and workflows
• Mentor and support junior onboarding specialists, helping them improve communication, structure, and ownership

What were looking for

• 46 years of experience in:
• Client onboarding
• Customer success
• Account management
• Customer-facing operations (preferably fintech, trading, or SaaS)
• Strong comfort with stock market concepts (Equity / FnO) You dont need to be an active trader, but you should understand:

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Get Hired
• Broker accounts and basic trade execution
• What automated trading is and how it works
• Risks involved in options trading
• Fluency in Malayalam
• Excellent follow-up discipline with a strong sense of ownership
• Ability to communicate patiently and clearly so users feel supported, not rushed

Youll be a great fit if you:

• Stay calm, structured, and professional while handling multiple users simultaneously
• Enjoy breaking down complex financial concepts into simple explanations
• Take responsibility for outcomes without needing constant reminders
• Lead with clarity, empathy, and accountability
• Naturally step up to guide others and improve team standards
  

Whats In It For You

• Flexible work environment with hybrid setup and generous leave policy.
• Comprehensive health insurance covering free health check-ups, unlimited doctor consultations, and dental care.
• Competitive pay, annual retreats, and a dog-friendly office.
• Be part of a fast-growing fintech where your work directly impacts thousands of traders every day.