Concierge - Front Office Professional

Greet and escort guests to rooms

Open doors and assist guests/visitors entering and leaving property

Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities

Identify and explain room features to guests (eg use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)

Transport guest luggage to and from guest rooms and/or designated bell area

Assist with luggage storage and retrieval

Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage

Supply guests with directions

Arrange transportation (eg taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed

Communicate parking procedures to guests/visitors

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager

Maintain awareness of undesirable persons on property premises

Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

Welcome and acknowledge all guests, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation

Speak with others using clear and professional language, and answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others

Comply with quality assurance expectations and standards

Read and visually verify information in a variety of formats (eg small print)

Move at a speed required to respond to work situations (eg run, walk, jog)

Stand, sit, or walk for an extended period of time or for an entire work shift

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance

Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or GED equivalent

Related Work Experience: No related work experience

Supervisory Experience: No supervisory experience

License or Certification: None