Claims Advocate

Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Finance, Business Analysis & Consulting

Company Industry
Insurance

Claims advocate (heavy industries & mining)

We are seeking a talented individual to join our claims advocacy team at Bowring Marsh. This role will be based in Dubai/DIFC. This is a hybrid role that requires working at least three days a week in the office.

The claims advocacy role is part of the heavy industries, metals and mining sector team. This role involves providing dedicated, prompt, and effective claims support and project management for strategic clients with assets and locations across MENA. The advocate will work closely with Marsh clients, Marsh claims operations, claims consulting, and the local CE/broking organization, handling claims both pre-loss and post significant or complex losses. The role also supports other advocates in the DIFC-based specialty claims group, particularly in energy, power, and construction sectors.

We will count on you to:

• Provide key clients with explanations pre-loss on what to expect when a major loss happens.
• Engage early with clients once claims are notified to Marsh, triaging new claims (complex, large, contentious) and providing ongoing guidance on the claims process.
• Identify all potential policies and layers of coverage, provide expert advice on policy interpretation, and assist in drafting claim strategies with agreed milestones.
• Devise and manage project strategies for complex or large claims, guiding other team members and managing project delivery from start to finish.
• Assist clients in strategically running their claims and identify revenue opportunities by introducing subject matter experts such as claims consulting.
• Develop and maintain relationships with insurance carriers, loss adjusters, and lawyers to ensure the Marsh claims brand is well positioned.
• Ensure efficient claims project management by reviewing information, documentation, and negotiating with relevant stakeholders including insurers, adjusters, attorneys, and experts.
• Assist in dispute resolution with insurers and provide relevant technical advice to support underwriting.
• Respond to enquiries from clients, insurers, loss adjusters, solicitors, and other involved parties.
• Support effective negotiations to maximize client benefits under their coverage.
• Prepare loss statistics, analyze trends and patterns for review with clients and insurers.
• Attend meetings with clients, insurers, or third parties as required.
• Identify growth opportunities in collaboration with client executives.
• Deliver pre-loss and product-specific training to clients and stakeholders.
• Identify high-risk claims and ensure effective involvement by the Marsh office.
• Comply with internal claims professional standards, identify and report potential professional indemnity exposures, and contribute to audit programs.
• Liaise and coordinate with internal units to ensure organizational goals are met.

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• Coach, counsel, and provide constructive feedback to colleagues and subordinates.
• Provide leadership, conduct structured performance management, staff appraisals, and internal training and development.

What you need to have:

• Ability to take ownership and provide meaningful inputs in claims consulting matters.
• Strong organizational skills with the ability to project manage claims and tasks.
• Understanding of client service requirements and ability to deliver value.
• Ability to work collegiately and develop strong internal stakeholder relationships.
• Experience of claim handling for 10+ years with the ability to participate in or lead discussions on claims consulting matters.
• Good understanding of the Middle East/MENA claims process and market procedures.
• Educated to degree standard and/or professionally qualified (progress towards professional qualification considered); loss adjuster background preferred.
• Strong interpersonal skills including the ability to work well as part of a wider team, respect others, and take direction.
• Strong time management skills with the ability to prioritize workload to achieve targets.
• Good written and verbal communication skills with a desire to progress towards excellence.
• Flexibility and ability to thrive in a changeable working environment with a growth mindset.
• Focused, goal-oriented, and accountable for deliverables.
• Ability to build strong professional relationships both internally and externally.

What makes you stand out:

• Desire and comfort level to seek out claims consulting opportunities and be part of Marshs agenda to monetize claims where appropriate.
• Marketing experience or experience working in a sales environment.
• Experience or knowledge of working in claims consulting beyond essential requirements.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.