Relationship Officer -DBC - Neo Team.
BFSI (Operations & Lending)
89+ Applicants
Posted: 1 year ago
2-3 years
United Arab Emirates
Work from Office
Posted: 1 year ago
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Applicants: 89+
Job Description
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Job Description
- Address exception queries and document requests raised in account opening applications through the designated systems by coordinating with customers and internal departments.
- In an everchanging and dynamic environment to offer creative solutions to tackle possible issues and problems.
- To ensure EDMS exception tracking and clearance on regular basis.
- To process account activation cases assigned each day by adhering to the established SOP and procedures.
- To handle inbound calls as needed and assist customers with the activation of their digitally opened accounts.
- To address fund transfer and AML RFI inquiries and communicate customer responses to the relevant teams for their review.
- Receive and process physical CHEQUES on daily basis & action according to updated SOP and ensure pending CHEQUES are stored in the fireproof chub.
- Projects/ Process improvements: Officer to be responsible for projects assigned by Unit head and service manager related to process improvements in DBC focusing on key areas: Customer satisfaction, employee satisfaction, improved productivity and efficiency, cost saving and revenue generation.
- Be a conduit between Neo fulfilment team and Neo activation team to ensure seamless coordination between the two.
- Ensure all CXCG inquiries and clarification are answered through emails or calls in a timely manner.
- Ensure customer complaints are being handled with utmost priority and by keeping higher standard of customer satisfaction in mind.
- Take part in team training sessions about KPI / Quality/ Productivity
- To promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality.
- To initiate and successfully follow up quality projects and productivity/workflow improvement reviews.
- To ensure that team will get satisfactory in group and other internal audits.
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- Thorough knowledge of features and benefits of all products and services of Neo / Digital Banking segments.
- Working knowledge of various systems used by the bank.
- Excellent communication skills (written and oral).
- Excellent customer care skills.
- Hands on Physical and financial documents.
- Physical CHEQUES management in coordination with relevant stake holders.
- 2– 3 years customer service experience in banking
Skills
AccountsCost SavingRevenueIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Mashreqbank is a leading financial institution in the Middle East, offering a wide range of banking and financial services to individuals and corporations.
Important dates & deadlines?
Application Deadline
07 Jun 25, 04:04 PM IST
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