Senior Manager Technology - Infrastructure Operations - Operations Centre

- Manage Enterprise Backup (Veritas-NetBackup, DELL-DPS, Azure backups), Backup storage platforms (Data domain, StoreOnce, Flex appliance), Tape Library Technologies.
- Ensure critical services data protection, fast recovery, and availability of latest and historical data on primary, secondary and remote location sites, define policies and agreements with service owners and do periodic reviews to enforce critical data are protected.
- Act as the first provider of solutions, advice, and consultancy for Backup platform related problems of high complexity by analyzing the situation, recommending a solution and document it.
- Contributes to the identification of opportunities for continuous improvement of Backup systems, processes, and practices considering international best practice.
- Manage Azure native backup solutions, AKS deployments and support.
- Backup Operations Monitoring- Proactively manage and monitor daily backup jobs, ensuring high success rates and timely resolution of failures.
- No backup failure should remain unattended for more than one day unless there is a strong and valid justification.
- Ensure all backup‑supported hardware and applications remain healthy and fully operational.
- Maintain redundant backup copies and ensure RPO compliance.
- Capacity & Storage Management- Perform regular backup capacity planning, forecasting growth, and optimizing storage utilization to prevent resource constraints.
- Incident & Problem Management- Lead backup‑related incident management, including root cause analysis, remediation, and preventive controls.
- Audit, Compliance & Governance – Action - CB UAE- Ensure backup processes meet regulatory, audit, and compliance requirements (SOC, ISO, internal audits), with complete documentation and evidence readiness.
- Backup Transformation & Projects- Drive backup‑related initiatives including scoping, solution design, resource planning, and stakeholder engagement.
- Vendor & Partner Management- Coordinate weekly governance meetings with backup vendors to track SLAs, review performance, and drive continuous improvement.
- Inventory & Asset Management- Maintain accurate inventory of backup infrastructure, media, licenses, and contracts across environments.
- Operational Dashboards & Reporting- Deliver executive dashboards and regular operational reports on backup health, success rates, capacity trends, and risk indicators.
- People & Team Management- Lead, mentor, and manage backup operations resources, ensuring skill development, accountability, and operational excellence.
- Risk & Resilience Management
- Identify, assess, and mitigate backup and recovery risks to strengthen data protection, disaster recovery readiness, and business resilience.