Specialist, Implementation

Overview

• Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers
• Accountable for integrating new products into the global implementation framework
• Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch
• Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs
• Responsibilities Manages medium-sized projects and/or initiatives as an individual contributor with knowledge of the discipline, supporting segments of several initiatives or one larger initiative
• Sells training services to customers, with guidance; gains exposure to information gathering from service arms
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  Reviews results of customer queries, providing solutions and/or details to technical questions
• Oversees testing for production readiness, identifies areas in need of additional testing and suggests improvements for greater efficiency
• Identifies technical configuration/production setup changes and provides first-round solutions to any potential issues
• Assists in setting vision for product development; identifies QC measures needed for product launch
• Coaches and guides employees within own team(s)

All About You

• Knowledge / Experience: Technical/operations experience within financial/payments industry with ISO 8583 specification knowledge
• Expert customer service experience required

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• Expert knowledge of Payments Products (Credit/Pre-paid/Debit) and Four Party Payment Model (Issuer & Acquirer)
• Knowledge on Mastercard simulators (MAS, MDFS, and MCPS) and Clearing optimizer software
• Ability to clearly communicate business goals and strategy
• Ability to design and develop support model for products and define roadmap for providing support for business needs (trouble-shooting, defining tools, etc
• Experience working on cross-functional and large projects
• Experience managing projects and work of Customer Operations teams
• Working and technical knowledge with UNIX, and RDBMS are advantage
• Strong verbal and written communication skills
• Education: BE/B Tech in any domainShift Timing: 5:30 PM 2:30 AM IST (Night Shift)