Help Desk Technician

What role you will play in team: Provide first-level technical support to employees, resolving issues quickly and efficiently.

What you will do: Diagnose and resolve technical issues, escalate complex issues, and maintain detailed records.

Key responsibility:

• Provide technical support via phone, email, and chat.
• Troubleshoot and resolve hardware and software issues.
• Reset passwords and unlock accounts.
• Document all support requests and resolutions.
• 
  Maintain knowledge base articles.
• Escalate complex issues to second-level support.
• Maintain a high level of customer satisfaction.
• Assist with IT asset management.

Required Qualification and Skills:

• High school diploma or equivalent; Associate's degree preferred.
• 1+ year experience in a help desk or technical support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.

  Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
• Working knowledge of Windows and macOS operating systems.
• Basic understanding of networking concepts.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development.
• Health insurance, paid time off, and other benefits.

A Day in the Life: Responding to incoming support requests, diagnosing issues, resolving problems, and documenting solutions.