Telesales Executive

Department

Bharat Matrimony

Job Title

Telesales

Role

Telesales (BM Fresh/Renewal/CBS)

About Us

Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

The company is ISO 9001:2008 Certified and in its pre IPO stage and is expanding into a $54 billion marriage services market. Matrimony.coms current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar. Bharat Matrimonys presence is also there in USA, Canada, UK, UAE, Singapore & Malaysia.

Department Overview

Bharat Matrimony is Indias leading provider of online matchmaking services and is renowned as the most trusted matrimony portal. It comprises of a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few.

Role Overview

The Telesales Team Leader is responsible for monitoring and managing team of Telesales and service executives for BM Fresh/BM Renewal/CBS portal, ensuring lead generation and conversion into sales leading to revenue generation.

Key Responsibilities

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
• Explaining the product features in detail and how to use the packages.
• Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
• Address all the issues / grievances of customers and provide the right customer experience.
• Capture the insights from customer interactions and share it with the internal team.
• Strictly adhere to the process requirements.

Skills and Competencies

• Functional Skills
• Business Knowledge
• Process Knowledge
• Product Knowledge
• Customer Orientation
• Language skills English / Regional language
• Telemarketing / Selling Skills

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• Basic computer skills MS Excel, Word
• Behavioral Skills
• Values Integrity / Honesty / Respect
• Communication Oral & Written skills / Listening
• Executive Presence
• Business / Telephone Etiquette
• Influencing Skills
• Empathy
• Self-driven / Initiative
• Ability to manage stress
• Willingness to learn

Education and Experience

• Candidates with Graduate Must
• Min 6 Months to 1 Year outbound telecalling

Job Location

Kolkata (salt lake sector v)