IT Analyst Operation(AI / Automation / Dashboarding Engineer)

CREATIVITY IS OUR SUPERPOWER. Its our heritage and its also our future. Because we dont just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The AI / Automation / Dashboarding Operations Administrator supports the deployment, maintenance, and optimization of enterprise automation workflows, AI-assisted operational tools, and monitoring dashboards. This role enhances visibility, efficiency, and decision-making across 24x7 IT operations by leveraging tools such as iAutomate, Ansible, and Grafana, along with data from monitoring platforms, database like SQL, Oracle ,MySQL, Cloud native database.
Key Responsibilities

• Administer and support automation platforms including iAutomate and Ansible, ensuring reliable execution of operational workflows.
• Develop, maintain, and enhance operational dashboards in Grafana, utilizing data from monitoring tools such as SCOM, Nagios, SolarWinds, and AlertSite.
• Support AI-driven operational tools and automation pipelines to improve incident response, alert correlation, and operational insights.
• Create, maintain, and optimize scripts, playbooks, and workflow logic to support automation and dashboard functionality.
• Perform system and application upgrades, patches, and maintenance for automation tools, dashboards, and supporting platforms.
• Monitor the performance and reliability of automation tasks, AI-assisted workflows, and dashboards; track operational metrics, KPIs, and SLAs.
• Identify opportunities to expand automation coverage, improve visibility, and enhance operational efficiency across teams.
• Maintain SOX-compliant documentation for automation workflows, dashboard configurations, and system changes.
• Participate in testing, validation, and change management activities for new automations, dashboard updates, and AI-enabled features.
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  Provide day-to-day operational support to ensure dashboards, automation tools, and AI workflows operate accurately and remain aligned with business needs.
  

Qualifications

• Education Associates or Bachelors degree in IT, Computer Science, or related field (or equivalent experience).
• Experience 4+ years in IT operations, automation support, dashboarding, or monitoring administration.
• Technical Skills
• Hands-on experience with iAutomate and Ansible or any workflow automation tools
• Proficiency in Grafana dashboard development and data visualization.
• Strong hands-on experience in writing PromQL, SQL query
• Hands-on experience in (Python, PowerShell, Bash).
• Good knowledge on the Database like SQL, MySQL, Influx DB.
• Familiarity with enterprise monitoring tools (SCOM, Nagios, SolarWinds, AlertSite).
• Good understanding of API and reports
• Understanding of AI/ML-assisted workflows and observability concepts.
• Awareness of SOX compliance and change control best practices.
• Soft Skills Strong analytical mindset, eagerness to adopt emerging technologies, excellent communication, and the ability to work collaboratively in a fast-paced operations environment.
  

What Were Looking For

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
  

Dont meet every single requirement At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
  

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattels award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch
The Culture at Mattel
Corporate Philanthropy