Member Of Technical Staff - I, Technical Support

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industrys only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the worlds subscribers.

Role Summary

Key Responsibilities

• Monitor network performance and service KPIs on a real-time basis.
• Identify, analyze, and report network alarms, alerts, and performance issues.
• Create, log, and manage incidents/tickets in accordance with defined SLAs.
• Perform initial troubleshooting and follow standard operating procedures (SOPs).
• Escalate incidents to L2/L3 teams as per escalation matrix and guidelines.
• Coordinate with internal teams and, where required, external vendors for issue resolution.
• Maintain accurate records of incidents, actions taken, and resolutions.

• Ensure timely communication and updates to stakeholders during incidents.
• Adhere to shift schedules and support 24×7 NOC operations.

Required Skills and Qualifications

• Educational background in Telecommunication, Electronics, or a related field.
• 2-3 years of experience in NOC, Network Monitoring, or a similar role.

Job Requirements

• Hands-on experience in KPI monitoring and incident creation/management.
• Basic understanding of telecom networks and concepts.

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• Familiarity with monitoring tools and ticketing systems is an advantage.
• Good verbal and written communication skills.
• Ability to work under pressure and handle multiple incidents simultaneously.
• Strong attention to detail and willingness to learn.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.