Customer Service Manager

Job description / Role

Max Piccinini, a leader in training and coaching for business owners, is continuing its growth with the goal of delivering an exceptional customer experience while maximizing the performance of its sales teams.

To support this mission, we are recruiting a Customer Service Manager, who will play a key role in bridging the gap between the Sales and Customer Service teams.

Your Role:
As Customer Service Manager, you will be a cornerstone in managing Customer Service processes and providing operational support to the Sales teams. You will ensure smooth communication of key information and help optimize the client experience to fuel our growth.

Your responsibilities:
- Customer Service Supervision: Oversee the Customer Service team to ensure proactive follow-up and maximum client satisfaction. Identify areas for improvement in the customer journey and foster smooth collaboration between internal teams.
- Process Optimization: Improve customer service processes—particularly through HubSpot—by reviewing tracking dashboards and revamping tools for more efficient and streamlined operations.
- Seminar Presence: Attend selected seminars to connect directly with clients, understand their needs, and strengthen relationships.

- Client Interaction Management: Collaborate with the Client Support team to strengthen client trust, prioritize phone interactions, and maintain a proactive, empathetic approach.
- Payment Follow-Up: Monitor client payments, identify late payments, follow up when necessary, and ensure smooth, professional communication to maintain strong commercial relationships.
- Sales Team Support: Assist the sales teams with product-related questions and technical issues, ensuring they receive timely and clear information.
- KPI Monitoring: Help track performance by managing key metrics for both the Sales and Customer Service teams, maintaining high standards and ensuring client satisfaction.

- Experience: 3 to 5 years in customer service management, ideally in a digital environment, with prior experience leading a customer support team. Experience in process optimization is a strong plus.
- Tech-savvy: Comfortable with tracking tools such as Asana, Google Drive, and dashboard tools. Proficiency in HubSpot and CRMs is essential.
- Analytical Skills: Strong attention to detail and ability to streamline processes to make customer service more efficient and pleasant for both clients and internal teams.
- Clear Communication: Able to convey ideas with clarity and adapt your message to be understood by the team, clients, and other departments.
- Autonomy & Proactivity: Proactive and self-reliant, you can anticipate team needs and take initiatives to improve both processes and client satisfaction. You bring a managerial presence that supports and motivates the team.
- Emotional Intelligence & Flexibility: Calm under pressure and emotionally composed. You adapt your organization and priorities based on the evolving needs of the client service team.
- Languages: Fluent in French, both spoken and written.

Salary:
AED 17,000 to 21,000 per month inclusive of fixed allowances.

About the Company

Max Piccinini is a successful Entrepreneur, Mentor, Best-selling Author, Internationally renowned Coach, he has already supported more than 160,000 business leaders, in more than 25 countries around the world and reaches more than 7 million people on social networks each month.

Thousands of business leaders participate in its programs and seminars which have enabled its clients to generate over €100 million in additional cumulative turnover.

Max was named “The Best French Coach” by Entreprendre magazine, where he made the cover in June 2022. He has appeared on France 2, BFM TV, Forbes, France Inter… and his passion is to help Entrepreneurs become financially free and fulfilled along the way .

You are in good hands to accomplish your dreams and become free in all respects.