Customer Service Representative

Company Description

Maxicus offers tech-enabled BPM services across various industry verticals, leveraging human expertise combined with automation, robotics, cloud, Business Intelligence, and emerging technologies to help businesses thrive in the digital world. We deliver high-quality, personalized services, including customer journeys, back-office support, tech support, virtual commerce, and image annotation. Having empowered over 30 global brands, including Fortune 500 companies, while processing more than 4 billion transactions, Maxicus is a trusted leader in omnichannel customer engagement and revenue growth. Our 4000+ dedicated employees serve clients across seven continents, driven by a strong commitment to sustainability.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Gurugram. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include handling customer queries, resolving issues, maintaining customer records, and ensuring prompt and accurate service delivery.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Customer Experience and Customer Service Representatives skills
• Excellent communication and interpersonal skills

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• Problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and handle stressful situations
• Experience in using CRM software is a plus
• High school diploma or equivalent required; bachelors degree preferred

Salary- Up to 3-4 LPA