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Job Description
- As a Remote Technical Support Representative at MCI, you will be responsible for providing technical assistance and troubleshooting support for a variety of clients across industries. Your main responsibilities will include:
- Responding to inbound technical support requests via phone, chat, or email
- Diagnosing and troubleshooting hardware, software, and network issues
- Guiding customers through step-by-step solutions and escalating complex issues when necessary
- Documenting all customer interactions accurately in the system
- Maintaining up-to-date knowledge of products, services, and support procedures
- Ensuring customer satisfaction by providing timely and effective resolutions
- Following company protocols and security guidelines when handling sensitive information
- Collaborating with internal teams to improve support processes and customer experience
- Meeting performance metrics including resolution time, customer satisfaction, and attendance
To be considered for this position, you must have:
- Prior call center experience
- Reside within 80km of the office
- A high-speed internet connection
- An appropriate, quiet work environment
- High language proficiency in English
- Work-from-home experience
Additionally, the ideal candidate should possess the following qualifications:
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- Must be 18 years or older
- High school diploma or equivalent
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office and Windows operating systems
- Strong troubleshooting and follow-up skills
- Ability to multitask and self-manage effectively
- Excellent interpersonal skills
MCI values your hard work and offers competitive compensation and benefits packages that are designed to grow with you over time. Benefits include HMO coverage, dental coverage, free meals during training, career growth opportunities, allowances, performance and loyalty bonuses, frequent workplace disinfection, employee shuttle services, company retreats, and more.
MCI is committed to providing a diverse and equal opportunity work environment where every employee is treated with dignity and respect. If you are ready to join a company that recognizes your contributions and supports your growth, apply to MCI today.,
Skills
Technical SupportCustomer SatisfactionCall CenterTroubleshootingWindows Operating SystemsCustomer ServiceCall Center ExperienceHighSpeed Internet ConnectionMicrosoft OfficeWorkfromHome ExperienceTechnical SupportEnglish ProficiencyIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
27 Oct 25, 11:44 AM IST
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